I’ve same issue @DamianKleszcz My situation:
Cannot access ECOHELP tickets or the Service Desk portal
My app has been pending review for over 10 business days
Getting “Permission Denied” errors
“No access. It seems that your account ****** doesn’t have access to the help center.” requested access multiple times but still not granted.
Looking forward to assistance from the Ecosystem Support team.
Thanks!
Hi Damien, I’m having the exact same problem as everyone in this thread regarding not able to access the Partner Portal or create ECOHELP tickets. Would you be able to help me too? Thanks a lot, appreciate it!
Hi @DamianKleszcz ,
could you please support me too, with the same issue? Thank You!
Hi @DamianKleszcz I’m also getting this error, but can’t see how to DM you. How can I get access to ECOHELP?
Hi @DamianKleszcz, I’m also running into the same error. I don’t have the option to send you a DM here — could you please advise how I can get access to ECOHELP to resolve this?
Hey @DamianKleszcz, same here - Jira
Hey @Nick_Codecove I’ve updated your permissions. Please verify if you can now access the specified ticket. If you still experience issues, feel free to contact me via DM. 
That was insanely fast, thank you! 
Access works now. Really appreciate it.
Hi @DamianKleszcz, I’m running into the same issue as well. I also don’t have the option to send a private message here — could you please let me know how I can get access to ECOHELP - if you can help it would be great
@DamianKleszcz I have same issue. I have submitted the my first forge app and there’s no status of the approval still pending. I can’t access the ECOHELP
Link : JIRA
@yaseermunas, your access should now be fixed. Please verify it again.
@TymolaSupport, kindly check your DM.
Awesome I have access now
Hi @DamianKleszcz Can I get the same assistance as well? Seeing the same issue… ECOHELP-111385
Hello @IncreatixLtd fixed. Please check it again
Hi @DamianKleszcz - same issue
I’m blocked from the Ecosystem Help Center (No access / forbidden).
I can’t view the approval ticket ECOHELP-105415, so my Marketplace submission was rejected with “Timeout”.
I also never received any invitation email.
Appreciate the support in advance!
Hello @MaxArden Could you please try it again? It should be okay now.
Hello everyone,
We implemented some updates on ecosystem.atlassian.net today to prevent similar issues in the future.
If you continue to see the 'No access” message, please notify me here or via DM so I can check on it.
Thank you!
Yes, I see it now, thanks a lot!
This is great news.
I haven’t personally been impacted by this, but I’ve observed a significant increase in the number of posts here by people having issues accessing their ECOHELP tickets over the past few months, indicative of a systemic problem.
I’m hoping that these updates will reduce a lot of noise here on CDAC.
(I certainly don’t mean to imply that people genuinely struggling with ECOHELP access is just “noise”, but from the perspective of someone that frequents these forums for information to help us build and manage our apps, these support-type access posts were drowning out a lot of other useful posts, so I truly hope the root cause is now fixed).
Hello, thank you for update.
Unfortunately i still can’t access to ecosystem, for example i tried to apply EAP by this url Jira Service Management and i see the same error. Can you check please?
