Hello @AlexandrMikhailov, the response remains the same, but it indicates a different issue. Your account lacks the necessary permissions for the JSM project. Please visit the page below and sign in.
If the portal works for you but you’re unable to join EAP, please create an Ecosystem ECOHELP ticket so we can investigate it internally.
just tried to open the page and there is the same issue No Access
@AlexandrMikhailov
It should be okay now. If not, please reach out to me via DM or let me know here, and I will get in touch with you. 
now i have access, perfect! Thank you!
Hi Damian,
We still get “No access” when opening the ECOHELP portals:
Could you please help us enable access for me and one colleague from our vendor team (SaaSJet Studios)?
Happy to share the exact account emails privately / via a secure channel if needed.
Thanks!
Hi @DamianKleszcz, I am also facing the same issue. I am unable to view the ticket (ECOHELP-112027) for my Marketplace submission with the error “You don’t have permission to view it, or it doesn’t exist. Contact your admin to request access.”
Thank you in advance!
Hey @JonathanSibyPaul this ticket was created before we made some changes on our end, which is why you are affected. I have already fixed your access, so please check it again.
Same.
I thought this was fixed or at least the root cause was known??
Hi @DamianKleszcz, I have the same issue. My app Product Delivery Health was rejected with Timeout reason. I can’t access ECOHELP-124326. I have two Atlassian accounts with the same email (k.dornyei@gmail.com) and get ‘No access’ on ecosystem.atlassian.net. Could you please help? Thank you
Hey @KatalinDrnyei, your issue was caused by a different problem. It should be resolved now, so please check it again.
@wkennedy, I will contact you via DM.
Hi @DamianKleszcz Thank you for your help, I can now access the ticket
Since the change of this process it is a nightmare to get any update or understand the process.
DOes anybody know we simply dont have direct access to the tickets that are opened by the approval submission? it does not help - the messages or comments in the marketplace are not enough to work with like (reason: security). and we need to go to another ticket, to get access to the one rejected … and its an infinity loop…
My suggestion to atlassian is: please try to automate the process and let the vendor get info without engaging more support on this… 
im really tired…