Add-on approval

vendors
jira-cloud
atlassian-connect
marketplace-vendor

#1

Good day,

I have a question about add-on approval process.
We’ve submitted add-on to marketplace for review a week ago but haven’t got any feedback yet. We have a few clients waiting for it becomes available.
Just wondering how long does it take to approve and whether there are any ways of speeding up the process.
Thanks,
Glib


#2

Hello @glib.briia,

Vendors support is not the fastest these days. Keep adding comments asking them for progress, and they will eventually get back to you.

If they don’t answer within the next few days, then try to make some noise here. That’s the only option you have as far as I know.

Overall, you need to be patient.

Cheers,
Jack


#3

Hi @jack,

Very appreciative your advice.

Cheers,
Glib


#4

Still silence. @atlassian how can I get the process moving?


#5

@acalantog, @rwhitbeck, @nmansilla, @natashbar is this something that you guys can help with?

Thanks,
Jack


#6

Hi @jack,

Let me see what I can do and check it out.

Cheers,
Anne Calantog


#7

Hi @acalantog,

Thank you. Approval request AMKTHELP-14216

Regards,
Glib


#8

All approved now. Big Thank you to @jack and @acalantog for help!