A quick update regarding the representation of Not Eligible apps within the Admin UI. While we continue to explore alternatives, in the interim we have added more verbose explanations to admins as to why an app may appear within this tab.
Admins will now see a panel within the page which notifies them that there a multiple reasons as to why an app may be appearing within Not Eligible:
- Some apps store data exclusively within the Atlassian product, therefore they do not have any in-scope data stored which needs pinned or moved
- Some apps don’t support data residency for the product location.
- Some apps don’t store any in-scope data. Hence, they need not be migrated or pinned to a location.
- Some apps don’t support data residency migration between locations.
As per my previous message, I recommend ensuring that you have accurately completed your Privacy and Security tab responses, as customers will be guided to review these to better understand how apps manage their data.