What is the problem? We are receiving multiple reports from Marketplace Partners that their apps are experiencing errors when loaded in the host Atlassian product. This issue appears intermittently and can affect all app iframes on the current page. We know that this issue affects multiple apps acro…

@dboyd , I can confirm that these errors are for pages loaded in iframe since it otherwise has all the parameters in a query string, that the usual customer instance has.

[image] RaimisJ: I don’t know if this is related or not, but I have been getting some AP errors for some time now, where AP is defined This is not related to the main report and the issues we have been experiencing. The main problem is that loading add-on iframe times out and add-on code is …

We’re seeing this same behavior in some cases (not all though) as @RaimisJ . Late to the party I know (holidays etc). We’ve had an influx of these in the past couple of months. So far for us the issue has been: Corporate firewalls Content filtering extensions objects/methods on AP missing (ie AP…

User here, we have iframe errors filling our logs and the thing we did change recently is that we added JSD, so our server now runs Jira Software and Jira Service Desk and it happens when we enable the qTest add-on. base-url/browse/JSD-1 throws an error base-url/browse/JSW-1 mostly does not Best…

Hello @MartinaRiedel , Thanks for sharing this information. From the level of detail you have provided, it’s hard to tell whether or not the symptoms you are experiencing are part of this problem or something different. If you are able to capture additional information about the error, such as deta…

Hi Joe, it turned out to be something different. Thanks a bunch for your reply. Martina

Morning @HeyJoe , Just wondering if you’ve been able to reliably reproduce? Anecdotally we have not seen this come through in support requests since Christmas - are you aware of any changes that may have improved the situation? Thanks Joe, have a great day, Nick Muldoon, Easy Agile

I faced it on my own a few times in the recent weeks. However, the number of support cases dropped significantly. I wonder if something was fixed or customers get used to live with it. Cheers, Jack

Hi everyone, Thank you to those who uploaded further information to help us troubleshoot this problem. @nick @jack we have not deployed any changes beyond additional diagnostics/monitoring that would solve the problem. Given that at this stage, we haven’t ruled out a browser issue, it’s possible t…

An update on our investigation to solve intermittent iframe loading problems in Connect apps

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nick February 18, 2021, 3:03am 18

Thanks for the update Joe, greatly appreciated.

Some usesr reported an error code WGKHUQ, someone knows who to check what this code means?