Working with a client that is creating an API to integrate our Jira Service Desk Cloud instance to their ServiceNow instance. The integration requires bidirectional updating.
So, the questions are:
- Do I need to make an account for the integration, or is there some backend way to accomplish the communication without an account?
- If the integration needs an account, can it be a Customer account or must it be a regular Jira Service Desk account?
- If it must be a regular Jira Service Desk account, is there a way to get an @connect.atlassian.com account so it doesn’t consume one of our licenses?