# Atlassian-connect-express - does no allow connection to migrated account **URL:** \ **Category:** Jira Cloud\ **Tags:** install, ac-express, lifecycle, atlassian-connect\ **Created:** [November 27, 2023, 4:30pm UTC](https://community.developer.atlassian.com/t/atlassian-connect-express-does-no-allow-connection-to-migrated-account/75004 "2023-11-27T16:30:48Z")\ **Posts on this page:** 1\ **Showing post:** 4
**Author:** ![ibuchanan](https://sea1.discourse-cdn.com/atlassiandeveloper/user_avatar/community.developer.atlassian.com/ibuchanan/32/35815_2.png) [@ibuchanan](https://community.developer.atlassian.com/u/ibuchanan)\ **Post date:** [November 27, 2023, 6:03pm UTC](https://community.developer.atlassian.com/t/atlassian-connect-express-does-no-allow-connection-to-migrated-account/75004/4 "2023-11-27T18:03:53Z")
@CarloPearson, I’m still not sure I follow but the pointer to install & lifecycle is helpful. Maybe the tips I wrote on this thread would help: > [@Is there a way rotate the shared secret for one installation?](https://community.developer.atlassian.com/t/is-there-a-way-rotate-the-shared-secret-for-one-installation/74734/2): > > @tuomas, Quite recently, we updated Connect documentation about [installation secret being out of sync](https://developer.atlassian.com/cloud/jira/platform/security-for-connect-apps/#in-case-of-the-installation-secret-being-out-of-sync). For quick reference here are the 3 main paths (see docs for more details on trade-offs): Bump up the [micro version](https://developer.atlassian.com/platform/marketplace/upgrading-and-versioning-cloud-apps/#upgrade-connect-apps) of your app so that the daily lifecycle event can send a newly issued secret Request an [administrator](https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/) of the site to uninstall and reinstall the app, which will send a new secret immediately Submit a [Developer Support](https://ecosystem.atlassian.net/servicedesk/customer/portal/34/group/106/create/567) ticket requesting a single site to be reset --- _[View the full topic](https://community.developer.atlassian.com/t/atlassian-connect-express-does-no-allow-connection-to-migrated-account/75004)._