Automatic Rejection - Invalid Links

Forge
1

My app (1726843935 for vendor 503198467) has been automatically rejected with the following:

This app isn’t available on Marketplace yet because it has been rejected by Atlassian for the following reason(s):

The app was rejected for the following reason(s):

Automatic Rejection - Invalid Links

You can resubmit after making the necessary modifications. In case you need to make changes to the app artifact, create a new version.

I have checked all the links provided and they are all functional so I’m confused…

When I try to navigate to the link providing explanation about the rejection: Jira
It shows:

We can't show this project.

You don't have permission to view it, or it doesn't exist. Contact your admin to request access.

I also received an email stating that I can track my app review process, but going to the link Jira Service Management ends up to https://ecosystem.atlassian.net/servicedesk/customer/user/forbidden

The email showed my correct email address which should have the right to see, it is that very same email address as the one in the message “It seems that your account email@example.com doesn’t have access to the help center.” on this error page.

What could be wrong with:

  • the app links?
  • my account that cannot access app review process?

Thank you for your support.

2 Likes
2

I have a similar issue.

This app isn’t available on Marketplace yet because it has been rejected by Atlassian for the following reason(s):

The app was rejected for the following reason(s):

Automatic Rejection - Invalid Links

You can resubmit after making the necessary modifications. In case you need to make changes to the app artifact, create a new version.

It is impossible to have access to more details and to contact the support about this.

3

Same issue for me. Trying to publish commercial Forge app built with Custom UI. I’m not sure how to resolve this issue. Any recommend or feedback to way forward.

  • Checked all the URLs and those valid
4

@FlaubertTAGU @Antoine Finally, I would be able to resolve by adding url for support in the App details → Support ticketing system.
A proper error message is needed; otherwise, too much time is spent investigating the issue.

5

Thank you very much. Can you please give me a follow up?

6

@Antoine

For my part, I do not get the automatic rejection anymore.

The issue I got was solve like this:

  1. Go to your vendor marketplace
  2. Select the troublesome app
  3. Click on the option (triple dot) on the troublesome version and select version details
  4. Select the ‘Links’ tab
  5. To the question “Use a standard agreement as your End User License Agreement for this version?” select yes.

Normally if you want to “Provider-Specific Terms“ you should select ‘no’ to the point 5. Just don’t. If this was your issue also let me know.

1 Like
7

@FlaubertTAGU Glad that you resolved the issue.
In my case in marketplace vendor page,

  • Select the app
  • Select Details tab
  • Under Support details section i haven’t filled the Support ticket system URL

This appears to be the root cause of the issue. Based on my understanding, we need to ensure that all required and accurate information is properly filled in before submitting the app for review.

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