Thanks @pvandevoorde and @danielwester. I reached out to firstname.lastname@example.org in an attempt to reverse the ban.
A bit more information:
No linking to your product site or blog: The community is a place of learning and connecting, not to promote or point people back to your products or your website. The exceptions are:
- A user explicitly asks for information about your products or services
- You are mentioning your app as one possible solution to users
- You’ve written an article about a particular app and want to link the app in your article
- Your support documentation answers a user’s question in depth and you want to refer them to it (note, please include a summary of the answer on the community as well. rather than just linking out without any context)
- You are promoting a webinar that adds community value (see more below)
I correctly disclaimed by app as being developed by me and as being a possible solution for the users problem.
No necroposting: Aka, no “raising threads from the dead.” In general, avoid posting on old threads (six months or more old) simply to promote your products.
I wasn’t aware of this, and this is where I believe the reason for the ban was. I could argue that necroposting is necessary. Some of these old questions are ranked on the top 3 when you google “jira sharepoint” or “jira sharepoint integration” (example). That’s why I believe those questions should be answered. By preventing me from answering those questions they’re not only preventing me from giving a potential solution to the user that posted the question, but also to (potentially) hundreds of users who visit that question as well.
I am ready to comply with this if, after hearing my arguments, Atlassian still doesn’t want me to do necroposting, and I asked to reverse the ban.
What bothers me is that I got banned without any kind of warning or explanation, just today, giving a training to a customer, showing the community portal and I bumped into the error message that I was banned. Not cool.