Blocked: Marketplace submission ECOHELP-106357 — Portal page blank, 10+ days pending

Marketplace General Discussion
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1

Hi team! I’m a new vendor and I’m stuck in a loop. I submitted my app “Smart Time Shepherd” on Jan 13th (Ticket: ECOHELP-106357).

Problems:

  1. The review is pending for 10+ business days.

  2. The ECOHELP portal shows a blank page for me (access issue).

  3. I accidentally missed uploading screenshots/banners and now I can’t add them because the ticket is inaccessible and the app is locked.

All support emails (cloud-support-temp, etc.) are bouncing back. Could someone from the Marketplace team please help me fix my access or look into the ticket?

2

Atlassian support team helped me. Issue is closed!