This is Janis from eazyBI.
One of our customers raised a question about their indefinite trial for eazyBI for JIRA Cloud on Annual subscription. After contacting Atlassian support about this (CA-274961) I got this response:
If a customer on annual billing does not reach out Atlassian to purchase a specific add-on, the system will just keep looping by deactivating and reactivating the addon which restarts the trial for another 30 days.
This is a major bug. Evaluation should be allowed for the first 30 days only.
Was it fixed, is it being fixed? Could you comment?