Bug: Add-on 30-day evaluation keeps looping indefinitely for Annual subscribtions

Hi, Atlassian,

This is Janis from eazyBI.

One of our customers raised a question about their indefinite trial for eazyBI for JIRA Cloud on Annual subscription. After contacting Atlassian support about this (CA-274961) I got this response:

If a customer on annual billing does not reach out Atlassian to purchase a specific add-on, the system will just keep looping by deactivating and reactivating the addon which restarts the trial for another 30 days.

This is a major bug. Evaluation should be allowed for the first 30 days only.
Was it fixed, is it being fixed? Could you comment?

Thanks,
Janis

There is a problem reported as an “Improvement” :slight_smile: which might be related:
https://ecosystem.atlassian.net/browse/AMKT-12613

Actually, it’s related but different. Preventing manual repeat evaluations is one thing, but here Atlassian is automatically restarting annual evaluations, which they clearly should not do!
This needs to be escalated to @WarrenChen