BUG: Forge Bitbucket app installation upgrade failing with "No Installation found"

Hi,

The Forge app installation state in my Bitbucket workspace appears corrupted following a workspace restoration. The app is visible and functioning in the UI, but Forge CLI operations and UI Forge apps settings cannot resolve the installation correctly.

App details
App ID:
ari:cloud:ecosystem::app/7eef7bc1-2828-415e-8225-8c0b7546b059

Workspace ID (Bitbucket):
ari:cloud:bitbucket::workspace/8872d9e0-8080-4c06-990a-762ed16e6dc9

Installation ID (from CLI):
2a98d10d-f4e0-49ea-a0cf-8caee67ec6d9

Environment: development

Environment ID (from Dev Console):
230bfd34-b275-497a-b3fa-dbeafbb4744e

Current installed version: 12.0.0

Latest deployed version: 13.0.0

Request IDs from failed operations
Latest upgrade attempt request ID: ee02e7f612fe44f38f62ee515ac12627

Latest install attempt request ID: 846989b22ee148d5b72ff4831c12f07d

Latest uninstall attempt request ID: 7d101d79a708412c87adce36567ebc0e

Issue summary
The installation exists and is visible in Bitbucket, and the app UI works correctly.

However, all lifecycle operations fail:

forge install list → shows installation as Outdated app

forge deploy → succeeds (version 13 is published)

forge install --upgrade → fails with INSTALLATION_NOT_FOUND

forge uninstall → fails with INSTALLATION_NOT_FOUND

Fresh forge install → fails with Insufficient permissions

UI uninstall/management in Bitbucket workspace settings also does not resolve the issue

Additional context
This issue began after the workspace was deleted and later restored by Atlassian Support due to a previously ended Premium trial.

This was the first deployment/update cycle after restoration, which is when the inconsistency appeared.

Hey @neron0195,

Thanks for the feedback. Unfortunately, we don’t have the resources to cover the developer community for “break/fix” questions. I would suggest reporting this through developer support: https://developer.atlassian.com/support

Hi @ibuchanan

Yeah, thanks. I already contacted Atlassian Support, and they helped me.