# Building chatbot for customer portal? **URL:** \ **Category:** JSM Server\ **Tags:** customer-portal, data-center\ **Created:** [May 10, 2024, 5:09pm UTC](https://community.developer.atlassian.com/t/building-chatbot-for-customer-portal/79865 "2024-05-10T17:09:41Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![BradyButtrey](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@BradyButtrey](https://community.developer.atlassian.com/u/BradyButtrey)\ **Post date:** [May 10, 2024, 5:09pm UTC](https://community.developer.atlassian.com/t/building-chatbot-for-customer-portal/79865/1 "2024-05-10T17:09:41Z")
Not sure if this is the right place or allowed here, so delete if not. Our team is hoping to build an app/plugin on to integrate our chatbot onto the customer portal of our jira service management (we have data center licenses). I guess my first question would be, is this possible? If so, whats the best route to take to complete this? ---
**Author:** ![BradyButtrey](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@BradyButtrey](https://community.developer.atlassian.com/u/BradyButtrey)\ **Post date:** [May 16, 2024, 1:25pm UTC](https://community.developer.atlassian.com/t/building-chatbot-for-customer-portal/79865/2 "2024-05-16T13:25:15Z")
Let me add onto this. We need to create a widget to hold our chatbot. We need it to be both on the agent facing side and the customer portal. We figured a plugin would likely be the best approach to do this. Does anyone have any suggestions? ---
**Author:** ![AbhijeetChitransh](https://avatars.discourse-cdn.com/v4/letter/a/46a35a/32.png) [@AbhijeetChitransh](https://community.developer.atlassian.com/u/AbhijeetChitransh)\ **Post date:** [August 23, 2024, 7:29am UTC](https://community.developer.atlassian.com/t/building-chatbot-for-customer-portal/79865/3 "2024-08-23T07:29:56Z")
Hello @BradyButtrey - Did you get the solution. I am also working on similar requirement and need help.