# Can I call a WebTrigger for a customer's site? **URL:** \ **Category:** Forge\ **Tags:** forge-web-trigger\ **Created:** [January 6, 2026, 3:37am UTC](https://community.developer.atlassian.com/t/can-i-call-a-webtrigger-for-a-customers-site/98209 "2026-01-06T03:37:12Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![david.pinn](https://sea1.discourse-cdn.com/atlassiandeveloper/user_avatar/community.developer.atlassian.com/david.pinn/32/36134_2.png) [@david.pinn](https://community.developer.atlassian.com/u/david.pinn)\ **Post date:** [January 6, 2026, 3:37am UTC](https://community.developer.atlassian.com/t/can-i-call-a-webtrigger-for-a-customers-site/98209/1 "2026-01-06T03:37:12Z")
Can anyone validate my thinking on this and maybe suggest a solution? I thought of creating a WebTrigger module that would change the logging level for our app on a customer’s Jira site. We could use that WebTrigger in case of support calls to temporarily increase logging activity as a diagnosis tool. But I think I’m barking up the wrong tree, aren’t I? As a vendor, we don’t have authority to call `forge webtrigger create --site `, right? David ---
**Author:** ![HeyJoe](https://sea1.discourse-cdn.com/atlassiandeveloper/user_avatar/community.developer.atlassian.com/heyjoe/32/39049_2.png) [@HeyJoe](https://community.developer.atlassian.com/u/HeyJoe)\ **Post date:** [January 13, 2026, 6:11am UTC](https://community.developer.atlassian.com/t/can-i-call-a-webtrigger-for-a-customers-site/98209/2 "2026-01-13T06:11:58Z")
Hi @david.pinn - that’s correct. You can’t generate the Web Trigger URL for an installation unless you are a site admin for the installation. Maybe you could still do this, in a less automated way? You could build a support tools admin UI into your app that allows the admin to control these settings, or generate a web trigger URL to share with your support team?