Can't access AMKTHELP project, and add-on keeps getting rejected

I’m not really sure what to do. I accepted the Atlassian Jira Service Desk invitation, but can’t see my approval (and rejection) tickets. Plus, I’m getting a reason of “None” for rejection. Is there an Atlassian Marketplace admin or someone that can help me?

Hi @JanetCarr,

This sounds like your app gets rejected by some automatic checks which is usually the case if you forgot to put a link to your documentation in the Marketplace listing or something similar. However, you not being able to access your tickets sounds like a bug.

Tagging @ayarazarvi and @chparker from the AMKTHELP team so they can provide you with more insights. Also, to save you a communication roundtrip: maybe you should already post the exact AMKTHELP tickets here that this is about, as they will likely ask you for them. :slight_smile:

Cheers,
Sven

2 Likes

Hey, thanks for the reply. I already heard back, you were right. I forgot a link. :slight_smile:

1 Like