Can't install addon from ngrok

Jira Development Jira Cloud
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1

Hi,

Since yesterday I have an issue with installing addon for Jira Cloud on my instance https://awieczorek.atlassian.net
In network stats I can see requests to GET addon descriptor, but no requests to any lifecycle endpoints.
I’m getting the below error:

[type:INSTALL, pingAfter:300, status:[done:true, statusCode:200, contentType:application/vnd.atl.plugins.task.install.err+json, subCode:connect.install.error.remote.host.bad.response.404, errorMessage:The app host returned HTTP response code 404 when we tried to contact it during installation. Please try again later or contact the app vendor., source:https://ABC.eu.ngrok.io/sr-dispatcher/confluence/atlassian-connect.json, name:https://ABC.eu.ngrok.io/sr-dispatcher/confluence/atlassian-connect.json], links:[self:/wiki/rest/plugins/1.0/pending/f18ddfb3-c6e0-4e6d-91ab-2fc6331a3ae6, alternate:/wiki/rest/plugins/1.0/tasks/f18ddfb3-c6e0-4e6d-91ab-2fc6331a3ae6], timestamp:1622190955300, accountId:557058:0ee6e3bd-4d3f-441e-96f7-51309122bd74, id:f18ddfb3-c6e0-4e6d-91ab-2fc6331a3ae6]
1 Like
2

I intermittently get SSL error. And I can install the same ngrok url in other Jira instance.

3

Hi, I got strange problem today also. Nothing was helping till I uninstalled the app first. After that, the installation got through.

4

Our App also cannot be installed from the Marketplace since yesterday for SSL issue and we have an active request - AMKTHELP-31536

5

I had to uninstall the app too before, after which it worked again. In case you can’t uninstall the app, try to remove the token first

6

I’m seeing similar issues in different instances, but with a private app from MPAC. The error message is not that helpful. Might this be related? I’m installing the app via Upload app.

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2 Likes
7

This issue was raised internally and a fix has been applied.

1 Like