Hi Experts,
Our app will call the Jira Cloud REST API on behalf of multiple tenant organizations under a single Connect/OAuth app, and we expect to exceed the default Tier 1 limit (65,000 points/hour, shared across all tenants) as our customer base grows.
Could you clarify the criteria used to evaluate a Tier 2 rate limit upgrade request, and the typical lead time once a request is submitted? We’d like to plan our request submission ahead of scaling.
Thanks