Summary: Current Critical Outage, 2 hours + and as of yet no response to tickets, messages or posts
Hi Team Atlassian,
There is currently a critical outage with the Confluence REST API which several vendors and thousands of customers depend on. We have followed the escalation path given to vendors up to this point.
However, it seems Atlassian is not actively monitoring vendor tickets even while rolling out untested code updates that are breaking the platform? Feel free to correct me on that (I love to be wrong about such things) but it seems to be the only explanation. And when I say untested its because any basic integration test would have caught this.
I know times are crazy right now in the world. However, that’s all the more reason to either not roll out changes if you’re understaffed to test or fix things when they break.
We’ve detailed this breakage and easy steps too reproduce here public to this community
and here
Jira Service Management (not public)
and here
https://community.developer.atlassian.com/t/critical-outage-api-just-broke-all-vendor-apps-that-use-pagehierarchy-copy/36881/6 (not public)
The real question here is:
When Atlassian breaks the platform in a critical way and we have a trivial reproducer how do we escalate in a way that works? Because the current state of affairs seems that there is no working path.
Thank you!
Brendan
or who I should chat with.