# ECOHELP ticket access issue **URL:** \ **Category:** General Discussion\ **Created:** [April 5, 2026, 10:56am UTC](https://community.developer.atlassian.com/t/ecohelp-ticket-access-issue/100054 "2026-04-05T10:56:31Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![GaborVitez](https://avatars.discourse-cdn.com/v4/letter/g/7ab992/32.png) [@GaborVitez](https://community.developer.atlassian.com/u/GaborVitez)\ **Post date:** [April 5, 2026, 10:56am UTC](https://community.developer.atlassian.com/t/ecohelp-ticket-access-issue/100054/1 "2026-04-05T10:56:31Z")
Hello, I have submitted an app for review, and got this ticket: [https://ecosystem.atlassian.net/browse/ECOHELP-121121](https://ecosystem.atlassian.net/browse/ECOHELP-121121) However I can not access it, the error is “We can’t show this project. You don’t have permission to view it, or it doesn’t exist. Contact your admin to request access.“. I have clicked the “Request access” button, first about 4 days ago, but nothing changed. Could some please help me solve this? My email is [gabor.vitez@gmail.com](mailto:gabor.vitez@gmail.com) (AdminHelm). Thank you! ---
**Author:** ![GaborVitez](https://avatars.discourse-cdn.com/v4/letter/g/7ab992/32.png) [@GaborVitez](https://community.developer.atlassian.com/u/GaborVitez)\ **Post date:** [April 8, 2026, 6:55pm UTC](https://community.developer.atlassian.com/t/ecohelp-ticket-access-issue/100054/2 "2026-04-08T18:55:13Z")
This got fixed fortunately. ---
**Author:** ![ibuchanan](https://sea1.discourse-cdn.com/atlassiandeveloper/user_avatar/community.developer.atlassian.com/ibuchanan/32/35815_2.png) [@ibuchanan](https://community.developer.atlassian.com/u/ibuchanan)\ **Post date:** [April 8, 2026, 9:11pm UTC](https://community.developer.atlassian.com/t/ecohelp-ticket-access-issue/100054/3 "2026-04-08T21:11:38Z")
Closed on April 8, 2026, 9:11pm UTC