There is a problem of endless evaluations reported by several vendors in various places.
We faced the same issue, and after contacting Atlassian support, we were redirected to an “Improvement” (not a Bug ) that did not get much attention from Atlassian. We gave up on the money we lose.
However, it turns out that some customers/admins are irritated too because they cannot just subscribe and forget, and they chose to go away. e.g.:
“we have to keep reissuing the free trail, it doesn’t convert to a subscription! so we’re uninstalling – it was cool the first few times, but I rather pay than keep doing this admin work.”
We’ve been using your plugin for a long time, but only in trial mode. We actually want to pay for the license, but we never get past trial mode. For now we have to renew the trial license every 30 day.
Can we get some attention (and fix to the problem) from Atlassian?
I don’t know if all the problems reported are caused by the same bug in the licensing system, though.
Links with the problem reports I’ve been able to find quickly:
- Bug: Add-on 30-day evaluation keeps looping indefinitely for Annual subscribtions
- Endless evaluations in Confluence Cloud