# Error: Error performing sync with Connect: LIFECYCLE\_HOOK\_FAILED: while installing forge app over connect app **URL:** \ **Category:** Forge\ **Tags:** forge-events, forge-remote, forge-connect\ **Created:** [April 23, 2025, 9:35am UTC](https://community.developer.atlassian.com/t/error-error-performing-sync-with-connect-lifecycle-hook-failed-while-installing-forge-app-over-connect-app/91389 "2025-04-23T09:35:14Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![shiv](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@shiv](https://community.developer.atlassian.com/u/shiv)\ **Post date:** [April 23, 2025, 9:35am UTC](https://community.developer.atlassian.com/t/error-error-performing-sync-with-connect-lifecycle-hook-failed-while-installing-forge-app-over-connect-app/91389/1 "2025-04-23T09:35:14Z")
I have following manifest ```auto modules: confluence:spaceSettings: - key: conf-xxx-xxx resource: main resolver: function: resolver title: xxx xxx xxx route: xxx function: - key: resolver handler: index.handler - key: appInstalled handler: index.appInstalledHandler - key: appUpgraded handler: index.appUpgradedHandler - key: migrationEventHandeller handler: index.eventhandler timeoutSeconds: 600 consumer: - key: migration-consumer # Name of the queue for which this consumer will be invoked queue: migration-queue resolver: function: migrationEventHandeller # resolver function to be called with payload method: process-migration-data scheduledTrigger: - key: xxx-remote-scheduled-trigger endpoint: remote-trigger-node interval: fiveMinute endpoint: - key: remote-trigger-node remote: connect route: path: /fit-trigger auth: appSystemToken: enabled: true trigger: - key: app_installed function: appInstalled events: - avi:forge:installed:app - key: app_upgraded function: appUpgraded events: - avi:forge:upgraded:app resources: - key: main path: static/xxx/build remotes: - key: connect baseUrl: https://63fb-2405-201-1001-e1bc-7d04-843-67a8-9a68.ngrok-free.app operations: - compute auth: appSystemToken: enabled: true connectModules: confluence:lifecycle: - key: lifecycle-events installed: /installed permissions: scopes: - read:connect-confluence - act-as-user:connect-confluence - storage:app - search:confluence - read:app-system-token - readonly:content.attachment:confluence content: styles: - 'unsafe-inline' app: id: ari:cloud:ecosystem::app/7c3d0b9c-c130-4666-9a76-48474dc32684 connect: key: xxxx.xxx remote: connect authentication: jwt runtime: name: nodejs20.x licensing: enabled: true storage: ``` 1. I install connect app using ngrok url. which works. 2. Then i deploy my forge app. 3. Then i forge install upgrade --environment shivtest This is giving me below error ```auto ? Do you want to continue? Yes × Installing your app in Confluence on to DEV shivtest... Error: Error performing sync with Connect: LIFECYCLE_HOOK_FAILED: Request to /installed failed with a status code 400. Check the app host is available and try again. For more help on this issue, please reach out to support (https://developer.atlassian.com/support) and provide them the following request ID: db6c5ac9-6a8c-4f11-9fee-eafaab15dbd1 Your app in shivtest was not installed to any contexts on https://shivforgetest.atlassian.net/. ``` On connect app i get below error ```auto {} Authentication verification error (400): Unable to decode JWT token: Error: error:1E08010C:DECODER routines::unsupported POST /installed 400 916.106 ms - 79 ``` What is the reason. It was working before. Thanks Shiv ---
**Author:** ![MiguelAngelZapatero](https://avatars.discourse-cdn.com/v4/letter/m/edb3f5/32.png) [@MiguelAngelZapatero](https://community.developer.atlassian.com/u/MiguelAngelZapatero)\ **Post date:** [April 23, 2025, 11:45am UTC](https://community.developer.atlassian.com/t/error-error-performing-sync-with-connect-lifecycle-hook-failed-while-installing-forge-app-over-connect-app/91389/2 "2025-04-23T11:45:02Z")
We have the same problem in specific instances 😕 ---
**Author:** ![DeepakPandey](https://avatars.discourse-cdn.com/v4/letter/d/bcef8e/32.png) [@DeepakPandey](https://community.developer.atlassian.com/u/DeepakPandey)\ **Post date:** [April 23, 2025, 12:23pm UTC](https://community.developer.atlassian.com/t/error-error-performing-sync-with-connect-lifecycle-hook-failed-while-installing-forge-app-over-connect-app/91389/3 "2025-04-23T12:23:43Z")
Hi We have received a few reports about this error and are working with our teams. Regards, Deepak ---
**Author:** ![AnaViseu](https://avatars.discourse-cdn.com/v4/letter/a/a587f6/32.png) [@AnaViseu](https://community.developer.atlassian.com/u/AnaViseu)\ **Post date:** [April 23, 2025, 2:26pm UTC](https://community.developer.atlassian.com/t/error-error-performing-sync-with-connect-lifecycle-hook-failed-while-installing-forge-app-over-connect-app/91389/4 "2025-04-23T14:26:08Z")
Hi we wanted to let you know that we have deployed a fix for this issue and all reports from existing support tickets are positive. If you are still seeing this error please open a support request so that we can assist you. ---
**Author:** ![KotiAnekallu](https://sea1.discourse-cdn.com/atlassiandeveloper/user_avatar/community.developer.atlassian.com/kotianekallu/32/48160_2.png) [@KotiAnekallu](https://community.developer.atlassian.com/u/KotiAnekallu)\ **Post date:** [April 24, 2025, 11:54am UTC](https://community.developer.atlassian.com/t/error-error-performing-sync-with-connect-lifecycle-hook-failed-while-installing-forge-app-over-connect-app/91389/5 "2025-04-24T11:54:12Z")
I’m getting the following error in my case. Error: Error performing sync with Connect: LIFECYCLE\_HOOK\_FAILED: Request to /lifecycle failed with a status code 503. Check the app host is available and try again. For more help on this issue, please reach out to support ([https://developer.atlassian.com/support](https://developer.atlassian.com/support)) and provide them the following request ID: a985203c-f6d4-4f61-8369-c0c2dc5d29be ---
**Author:** ![SemenKazantsev](https://avatars.discourse-cdn.com/v4/letter/s/ed655f/32.png) [@SemenKazantsev](https://community.developer.atlassian.com/u/SemenKazantsev)\ **Post date:** [April 24, 2025, 1:52pm UTC](https://community.developer.atlassian.com/t/error-error-performing-sync-with-connect-lifecycle-hook-failed-while-installing-forge-app-over-connect-app/91389/6 "2025-04-24T13:52:54Z")
Having the same issue sometimes code 5XX, sometimes 4XX ---
**Author:** ![vil](https://avatars.discourse-cdn.com/v4/letter/v/e5b9ba/32.png) [@vil](https://community.developer.atlassian.com/u/vil)\ **Post date:** [April 28, 2025, 12:38am UTC](https://community.developer.atlassian.com/t/error-error-performing-sync-with-connect-lifecycle-hook-failed-while-installing-forge-app-over-connect-app/91389/7 "2025-04-28T00:38:54Z")
Getting: Authentication verification error (401): JWT claim did not contain the correct audience (aud) claim Error: Error performing sync with Connect: LIFECYCLE\_HOOK\_FAILED: Request to /installed failed with a status code 401. Check the app host is available and try again. ---
**Author:** ![EfrosinaHristovaAppf](https://avatars.discourse-cdn.com/v4/letter/e/d07c76/32.png) [@EfrosinaHristovaAppf](https://community.developer.atlassian.com/u/EfrosinaHristovaAppf)\ **Post date:** [July 2, 2025, 7:12am UTC](https://community.developer.atlassian.com/t/error-error-performing-sync-with-connect-lifecycle-hook-failed-while-installing-forge-app-over-connect-app/91389/8 "2025-07-02T07:12:03Z")
Hi we are seeing similar error but without the status code - ```auto Error: Error performing sync with Connect: LIFECYCLE_HOOK_FAILED: Request to /lifecycle failed. Check the app host is available and try again. For more help on this issue, please reach out to support (https://developer.atlassian.com/support) and provide them the following request ID: f357c16f-4b02-4d6c-8ed8-d8c7fb37d92c ``` Any idea about this? Is it the same, how do you deal with it? ---
**Author:** ![VinayPatil](https://avatars.discourse-cdn.com/v4/letter/v/258eb7/32.png) [@VinayPatil](https://community.developer.atlassian.com/u/VinayPatil)\ **Post date:** [July 30, 2025, 2:46pm UTC](https://community.developer.atlassian.com/t/error-error-performing-sync-with-connect-lifecycle-hook-failed-while-installing-forge-app-over-connect-app/91389/9 "2025-07-30T14:46:39Z")
I’m also getting same error, after deploy when I try to forge install --upgrade getting this below error "Error: Error performing sync with Connect: LIFECYCLE\_HOOK\_FAILED: Request to /installed failed with a status code 404. Check the app host is available and try again. " ---
**Author:** ![jhazelwood](https://sea1.discourse-cdn.com/atlassiandeveloper/user_avatar/community.developer.atlassian.com/jhazelwood/32/44414_2.png) [@jhazelwood](https://community.developer.atlassian.com/u/jhazelwood)\ **Post date:** [August 8, 2025, 12:05am UTC](https://community.developer.atlassian.com/t/error-error-performing-sync-with-connect-lifecycle-hook-failed-while-installing-forge-app-over-connect-app/91389/10 "2025-08-08T00:05:29Z")
Errors like this can be due to various reasons. Things to check: - Your Connect Server is still up and running and exposed to the internet - if not you’ll probably see `503`s - The `remotes.baseUrl` domain in your manifest is correct - if you’re using a tunnel with a dynamic subdomain, have you updated it in the manifest and done a `forge deploy`? If not you’ll probably see `503`s or `404`s - The base URL is correctly set in your app server - for `atlassian-connect-express` connect apps this is set via `localBaseUrl` in `config.json` or the `AC_LOCAL_BASE_URL` environment variable - if this is wrong you’ll see `aud` validation issues - You’ve ported the lifecycle into `connectModules` - `confluence:lifecycle` or `jira:lifecycle` and `installed` points to the right path - if this is incorrect you’ll see `404`s and if it’s missing altogether you’ll see `401`s or `403`s because your app won’t have registered the new secret. If you’ve checked all of those and still are not having any success maybe we broke something and you should let us know (but hopefully not)!