Error "Failed to sync shared secret for add-on: ......." for the app created for integration to Jira ServiceDesk using the Atlassian API via an Atlassian Connect app

We get the error : 401 - Unauthorized html response back from Jira for a GET request to

  • The application is installed without any issues, and call back information is recieved.
  • The app is installed and the JWT token is created that verifies on
  • The “qsh” looks to be valid with
  • The user account details passed in the code does have the required permission to the site and the project.
  • The Splunk logs throws an error : Couldn’t get the shared secret from connect service.
  • Looks like the issue is with creating a query string hash, encoding the special characters.

Any inputs here are much appreciated…