Hi all,
We have a forge app that is visible on the customer portal to agents and users but not customers. I see that this has been something mentioned on the forum by others.
We have set the jiraServiceManagement:portalRequestDetailPanel: to unlicensedAccess: - customer. But its still not showing. Could it be that we have our permission non set right for users in the portal? I’ve been through Rovo to ask for help and the permission schemes seem to be set correctly for customers. The only thing I can find that isn’t present on our JSM is the security scheme.
For anyone we resolved this by adding this line to the manifest
jiraServiceManagement:portalRequestDetailPanel:
- key: yourkey
resource: portal-details
unlicensedAccess:
- unlicensed
- customer