Forge "global page" not loading - Not Found error

ajay · May 29, 2025, 9:56am

EDIT

Observation:
This issue disappeared after we redeployed with a new release to production. However, it is concerning that a redeploy was required when there were no code or manifest changes, and we would appreciate any insight into why this happened and how to avoid such occurrences in the future.

Hi Atlassian Team,

We are experiencing a critical issue with our Forge apps. The global page does not load and instead shows a blank screen (see attached screenshot).

A 404 error appears in the browser network tab for the following resource:

https://f74gol-24kmkfs2n4-ux275zbz4--1jb5kfz-16fm9q3did-pl4dzaa6x.cdn.prod.atlassian-dev.net/c7571dbf-6ce0-4927-a525-41a666f32919/73d6b5fe-634f-494c-8e3c-596ac5b8cfba/db4fa313-39c7-4f05-99b7-a99fdc3c0fbe/globalPageResource/_hostname_view26-test.atlassian.net/_ctx_H4sIAAAAAAACAwVAIQ6AMAz8y-kxgUDM8gyCqCijSWkTWkAQ_k5ecD85Am1ZC3aPNDoYDbfwM05DcmSlVIoQsmqcKBCLJFVKcZvdNulodql-P8CU5L1OAAAA/

Could you please help investigate why the resource is not found (404) and how to restore the global page loading for our Forge app?

Let us know if you need any more logs or details from our side.

Thanks,
Ajay

Benny · May 29, 2025, 11:52pm

Hi Ajay,

Would highly recommend you create a Support ticket so we can route this to the right team and determine exactly what occurred here.

Lodge a ticket here: Jira Service Management

Cheers
Ben

YuvieNaidoo · May 30, 2025, 12:42am

Hi @ajay ,
We’re aware of the issue and it’s currently under investigation. I’ll keep you updated in this thread as soon as we have more information.

In the meantime, if you need further assistance, please create a support ticket as mentioned above, and we’ll take it from there. https://ecosystem.atlassian.net/servicedesk/customer/portal/34/group/3534/create/4180

Thanks again for your continued patience and understanding.

Best regards,
Yuvie

YuvieNaidoo · May 30, 2025, 2:02am

Hi @ajay ,

Thanks for raising this ,we’ve also responded to your support ticket directly, but here’s an update for the wider community:

Our engineering team is actively investigating the issue. A suggested workaround is to try re-deploying your app and let us know if that helps.

We’ve updated our status page to reflect the incident, which you can view here: Atlassian Developer Status - Not Found error message appearing for some forge apps using Custom UI elements

We appreciate everyone’s patience while the team continues to work on a resolution.

Best regards,
Yuvie Naidoo
Ecosystem Support Engineer

ajay · May 30, 2025, 3:17am

Yup .. I have the ecohelp ticket ECOHELP-68740

ajay · May 31, 2025, 5:05am

Hi team,

I see that the reported incident has now been resolved (incident link).

However, I would recommend that a root cause analysis (RCA) be published, along with corresponding test cases, to help prevent similar incidents in the future. Additionally, it would be ideal if such issues could be proactively surfaced on the Status page, rather than being discovered and reported by partners.

Cheers
Ajay

Thank you!

Forge "global page" not loading - Not Found error

Observation: This issue disappeared after we redeployed with a new release to production. However, it is concerning that a redeploy was required when there were no code or manifest changes, and we would appreciate any insight into why this happened and how to avoid such occurrences in the future.

Observation:
This issue disappeared after we redeployed with a new release to production. However, it is concerning that a redeploy was required when there were no code or manifest changes, and we would appreciate any insight into why this happened and how to avoid such occurrences in the future.