In Assets, we have a contact record that contains the job title of the individual. The Job Title is not setup in Assets to be accessed via reference objects / types (e.g. using the object HAVING inboundReferences with the refType parameter).
I am trying to setup an automation rule for JSM that grabs the job title for the reporter so I can check to see if the title is for a specific group and perform and action to add a watcher to the ticket.
Is there a way to use AQL with automation or other means to get the data without setting up parameters for reference object?