Get the preset value of the hidden summary field through the API

We have a request form in which the summary field is hidden and assigned a preset value, the intention of this is that any issue created with this request type will have the same text as their summary. We use the “rest/servicedeskapi/request” API to fetch and show the results on our site, but the summary field( with preset value) is not available in the result when it is set to hidden. Is there a way where we can get this preset value of the hidden summary field through the API as a JSM customer?

Hi @Karthikeyan,

My understanding is that GET /rest/servicedeskapi/request returns the summary field, but if you want to retrieve a custom field which defines the preset value then you’d need to call GET /rest/api/3/issue/{issueIdOrKey}.

Regards,
Dugald

But as a JSM customer, it isn’t possible to access the GET /rest/api/3/issue/{issuekey} API.

I missed your note that you want to make this request as a JSM customer. In that case, I’m not sure it’s possible.