Email address is a user profile field managed by Atlassian Account. By default this field will be hidden from our public cloud REST APIs and no longer generally accessible to apps. Apps may receive access to email address in the following ways: Individuals have unhidden their email address from p…

Confirmed working. Extra characters to pass the filter.

Hey guys, does anyone know how long it takes to evaluate a request for access to email address? We submitted our request almost a month ago and we still don’t have any update.

Hello @SofiaKargioti , What you experience is collapse of developers/vendors support by Atlassian, that started in 2018. A few months ago Atlassian promised to address the problem but nothing changed, unfortunately. Keep making noise and you will hopefully get some help. Good luck. Jack

Hey @jack , thanks for the update! I’ll do my best and I hope to get some help soon.

Hi, I want some clarification. I have a 3LO app (Not connected app), and I want to get the email address of users in user object of Search jira issue API response. After getting application approved/ whitelisted, can we get email address value populated irrespective of user selection of email add…

Can I get some clarity here on whether or not the email API is available to 3LO apps? The comments and guidance from Atlassian Staff seem to explicitly contradict what is documented publicly about the email API. There are comments indicating it is only for connect apps, that you need a connect app …

I found the (Confluence) documentation to be not very clear about how to use this API, so I did a bit of investigation. I found that accessing the e-mail API is possible for the following kinds of requests: Requests to the REST API using JWT authentication (as app user) Requests to the REST API u…

@akassab Thanks for the detailed explanation. Now looks like the mentioned link( Jira Service Management ) isn’t working anymore.

Good catch, @TribesAIIntegrations ! We’ve swapped the service desk for Email API tickets. Please use this link instead: Jira Service Management I’ve also corrected the link in the original @akassab ’s post above.

Hey @akassab We have developed a forge app that requires email access to connect our web app to Jira and map the users across platforms. But in the raise ticket section, I could not find an option to enroll a Forge app. Is this how it is supposed to be? Any clarification would be priceless. Thank…

I really don’t understand why you do this. Why doesn’t the interface of cloud API allow you to access users’ mail, even the system administrator with the greatest permission!! This email is generally used to associate with other internal systems, because other information can’t be associated except…

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