HIde Comment-Field on transition for Customer in JSD

Hello everybody,

when i define that a transition can be executed by a customer over a portal in “JIRA Service Desk” the comment field is optional.
is there a way to hide or to bypass this screen?

example: the customer need to execute the transition "Approve"

I dont want this screen right here. after executing the transition the issue should be moved to the next status.

Hi @antonio.derrico,

This question looks more of a user facing topic, you can post your questions here. If you’re interested in the ticket raised for this, kindly look into this for more information.


Anne Calantog