How do I report a Jira bug?

Hi,

I’d like to create a bug but:

  1. No rights to create a ticket at https://jira.atlassian.com/projects/JSWSERVER
  2. Can’t create one at support.atlassian.com as I do use 10users starter license
  3. https://ecosystem.atlassian.net/servicedesk/customer/portal/14 seems irrelevant
  4. https://ecosystem.atlassian.net/servicedesk/customer/portal/9 seems irrelevant

So what are my options.
I’m a marketplace vendor.

Best Regards
Przemyslaw

4 Likes

Yep Atlassian has made it really difficult to actually report bugs for people that actually could report valuable bugs.

You can do it from here for non-related vendor support:

https://support.atlassian.com/contact/#/

You need to answer the first question (dropdown). It’s not that obvious.

My recommendation is to open a ticket with option 3. This way the Developer Support team can help triage the bug and find the appropriate team to report the bug on your behalf.

6 Likes

Sounds good to me :slight_smile:

Just for future readers, https://support.atlassian.com/contact/ actually sent me here to report bugs for anything during plugin development: