hi to everyone,
I have an app and I wanna integrate my Jira desk instance with it!
I’ve started to create two webhooks in the Jira desk:
- new customer creation (create new customer from email)
- create a new issue for the user (from the email of user created before, the customer is a reporter)
everything works like a charm and I love it.
but there’s a problem! no email is sent to a customer if an agent reply to his issue!
in notification helper:
V USERXXX receives notifications for the ‘Issue Commented’ event
X USERXXX does not get notified of its own changes.
seems that notifications are enabled for the new customer but no mail arrives! any help?