Integrate Jira with existing app with webhooks - no email sent to the customer if agent replies

hi to everyone,

I have an app and I wanna integrate my Jira desk instance with it!

I’ve started to create two webhooks in the Jira desk:

  1. new customer creation (create new customer from email)
  2. create a new issue for the user (from the email of user created before, the customer is a reporter)

everything works like a charm and I love it.

but there’s a problem! no email is sent to a customer if an agent reply to his issue!

in notification helper:
V USERXXX receives notifications for the ‘Issue Commented’ event
X USERXXX does not get notified of its own changes.

seems that notifications are enabled for the new customer but no mail arrives! any help?