We are trying to integrate five9 tool with Jira service desk using connectors in five9 but we are facing issue in that.
Our use case is that based on trigger in five9 like five9 agent receive any call from end customer then through connector Jira URL mentioned in connector should be open.
So we have tried three things which are:
- username:email@example.com ----> does not work in five9 as it takes the part after “:” as port as displays invalid port
- Parameters of five9 as username and password as api-key----> does not work
- In five9 we cannot pass headers
So, is there any way to pass Jira authentication in URL itself. I am also attaching screenshot of five9 connector here.