Intermittent 401 Unauthorized reponses from Jira API

Jira Development
,
1

We get 401 intermittent unauthorized responses from the API using Basic Authentication (username / password). The calls work most of the time (they return data + HTTP 200) but ~ one out of 4 return 401: Unauthorized.

The status pages all look ok. The issue doesn’t happen when using the API in the browser (that uses the cookie).

The response we get:

<html>
    <head>
        <title>Unauthorized (401)</title>
        <!--[if IE]>
        <![endif]-->
        <script type="text/javascript" >
    var contextPath = '';
    var DeferScripts = { deferState: 'disabled' };
</script>
        <script>
window.WRM=window.WRM||{};window.WRM._unparsedData=window.WRM._unparsedData||{};window.WRM._unparsedErrors=window.WRM._unparsedErrors||{};
WRM._unparsedData["com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path.context-path"]="\"\"";
WRM._unparsedData["com.atlassian.plugins.atlassian-plugins-webresource-rest:curl.cross-origin-resources"]="false";
WRM._unparsedData["jira.webresources:feature-flags.feature-flag-data"]="{\"enabled-feature-keys\":[\"com.atlassian.portfolio.menu.MainMenuEntry\",\"com.atlassian.rm.portfolio.vertigo.AMQ\",\"jira.plugin.devstatus.smartcommits.dvcs.enabled\",\"nps.survey.inline.dialog\",\"jira.export.excel.enabled\",\"com.atlassian.jira.plugins.mail.internal.enabled\",\"sd.new.settings.sidebar.location\",\"atlassian.rest.xsrf.legacy.enabled\",\"re-enable.group.endpoints.jra-60287\",\"dvcs.connector.smartcommits.disabled\",\"unified.usermanagement\",\"com.atlassian.jira.projects.issuenavigator\",\"com.atlassian.rm.portfolio.vertigo.Licensing\",\"com.atlassian.jira.projects.issue.summary.vignettes\",\"atlassian.aui.raphael.disabled\",\"fusion.dvcs.use_amq_for_executors.enabled\",\"com.atlassian.jira.config.CoreFeatures.PERMISSIONS_MANAGED_BY_UM\",\"com.atlassian.jira.projects.ProjectCentricNavigation.Switch\",\"com.atlassian.jira.config.CoreFeatures.ON_DEMAND\",\"atlassian.plugin.aci.enabled\",\"com.atlassian.rm.portfolio.vertigo.Provisioning\",\"connect.no-applinks\",\"fusion.dvcs.use_amq_to_invoke_sync.enabled\",\"com.atlassian.rm.portfolio.vertigo.issueloading.Database\",\"jira.baseurl.cdn.enabled\",\"fusion.bitbucket.rebrand\",\"com.atlassian.portfolio.integrations.ClassicPlans.disabled\",\"connect.authentication.oauth2.impersonation\",\"sd.email.mailbox.poppy.migration.poppyonly.enabled\",\"dvcs.connector.repositorydao.ao.enabled\",\"com.atlassian.rm.portfolio.vertigo.Upgrading\",\"fusion.devstatus.devsummary.customfield.jql.enabled\"],\"feature-flag-states\":{\"sd.sla.agent.jql.security.restricted\":true,\"jira.feature.flag.board.issue.modal.labs\":true,\"sd.test.feature.flag.x\":true,\"sd.test.feature.flag.y\":false,\"jira.issue.search.api.databaseonly\":false,\"sd.email.channel.folders\":false,\"jira.issue.search.jql.databaseonly\":false,\"jira.mail.default.mailstore.polling\":true,\"com.atlassian.jira.plugins.mail.size.check\":true,\"jira.instrumentation.laas\":false,\"jira.issue.search.jql.issuepicker.killswitch\":false,\"sd.new.settings.sidebar.location\":true,\"jira.feature.rest.single.step.avatar.upload\":true,\"sd.email.outsider.comments\":false,\"sd.email.add.user.cc\":true,\"jira.login.useBasicAuthFilter\":true,\"jira.ondemand.maintain.trusted.apps\":true,\"jira.mail.fake.default.mail.server\":false,\"jira.issue.search.jql.anonymize\":true,\"com.atlassian.jira.plugins.mail.internal\":false,\"com.atlassian.jira.feature.flag.for.TestFeatureFlagResource\":false,\"com.atlassian.jira.plugins.mail.amq\":true,\"sd.global.portal.search.atlassian.only.tracking\":false,\"jira.feature.flag.board.polling\":true,\"issue.collector.cache.limiter\":true}}";
WRM._unparsedData["jira.webresources:simplified-ux-feature-flags.feature-flag-data"]="{\"isBacklogViewPlanSprintXflowEnabled\":true,\"isGlobalSidebarEnabled\":true,\"isAdg3NewProjectAvatarsEnabled\":true,\"isUserDiscoveryEnabled\":false,\"isGlobalSettingsLandingPageEnable\":false,\"isNewExperienceMenuEnabled\":false,\"isOptinDismissed\":false,\"isUmuxLiteInAdg2Enabled\":false,\"isProjectDirectoryVersion2Enabled\":false,\"isAdg3FeatureStateCheckerEnabled\":false,\"isStickyQuickfilterFixEnabled\":false,\"isUserOptedInSkipped\":false,\"isAgilityProjectFeaturesAllowed\":true,\"isAdg3StylesEnabled\":true,\"isGinFilterDetailsDialogEnabled\":false,\"isChangeboardingOptional\":false,\"isAdg3PINEnabled\":false,\"isUnusedUserPreferencesHidden\":true,\"isProjectLandingEnabled\":false,\"isAdg3ProfilecardEnabled\":false,\"isGraduationWarningVisible\":false,\"isVersionsPageOn\":true,\"isImportIssueButtonEnabled\":false,\"isXflowPagesEnabled\":true,\"isOnboardingProjectSwitcherEnabled\":true,\"isLabsEnabled\":true,\"isOptOutEnabled\":false,\"isUserOptedIn\":false,\"isAdg3ModeOn\":true,\"isOptInEnabled\":false}";
WRM._unparsedData["jira.webresources:default-comment-security-level.DefaultCommentSecurityLevelHelpLink"]="{\"extraClasses\":\"default-comment-level-help\",\"title\":\"Commenting on an Issue\",\"url\":\"https://confluence.atlassian.com/display/JIRACORECLOUD/Editing+and+collaborating+on+issues#Editingandcollaboratingonissues-addcommentsCommentingonissues\",\"isLocal\":false}";
WRM._unparsedData["com.atlassian.jira.jira-client-analytics-plugin:analytics-context-provider.client-analytic-descriptors"]="{\"analyticsResource\":{\"jira-core\":{\"events\":{\"issue.comment.added\":{\"trigger\":\"click #issue-comment-add-submit\",\"properties\":{\"comment-length\":\"value.length #issue-comment-add #comment\"}}}}},\"tenantId\":\"599c6370-04f4-413a-b8bb-bf5d222e9cab\",\"env\":\"prod\"}";
WRM._unparsedData["jira.webresources:key-commands.shortcuts"]="[{\"moduleKey\":\"go-to-dashboard-kb-shortcut\",\"keys\":[[\"g\",\"d\"]],\"context\":\"global\",\"op\":\"goTo\",\"param\":\"/secure/Dashboard.jspa\"},{\"moduleKey\":\"browse-project-kb-shortcut\",\"keys\":[[\"g\",\"p\"]],\"context\":\"global\",\"op\":\"execute\",\"param\":\"var elem = jQuery(\\\"#browse_link\\\");\\n                if (elem.length \u003e 0) {\\n                    window.location.href = elem.attr(\\\"href\\\");\\n                }\"},{\"moduleKey\":\"issue-navigator-kb-shortcut\",\"keys\":[[\"g\",\"i\"]],\"context\":\"global\",\"op\":\"execute\",\"param\":\"var elem = jQuery(\\\"#find_link\\\");\\n                if (elem.length \u003e 0) {\\n                    window.location.href = elem.attr(\\\"href\\\");\\n                }\"},{\"moduleKey\":\"admin.quicksearch.dialog.shortcut\",\"keys\":[[\"g\",\"g\"]],\"context\":\"global\",\"op\":\"execute\",\"param\":\"if (AJS.Meta.get(\'admin-quicksearch-show\')) {\\n              JIRA.Shifter.show(\'admin\');\\n            }\"},{\"moduleKey\":\"quicksearch\",\"keys\":[[\"/\"]],\"context\":\"global\",\"op\":\"moveToAndFocus\",\"param\":\"#quickSearchInput, #admin-quick-nav-field\"},{\"moduleKey\":\"create.issue\",\"keys\":[[\"c\"]],\"context\":\"global\",\"op\":\"moveToAndClick\",\"param\":\"#header .create-issue\"},{\"moduleKey\":\"shifter\",\"keys\":[[\".\"]],\"context\":\"global\",\"op\":\"execute\",\"param\":\"JIRA.Shifter.show();\"},{\"moduleKey\":\"help\",\"keys\":[[\"?\"]],\"context\":\"global\",\"op\":\"click\",\"param\":\"#keyshortscuthelp\"}]";
WRM._unparsedData["com.atlassian.plugins.atlassian-connect-plugin:dialog-options.data"]="{\"dialogOptions\":{},\"inlineDialogOptions\":{},\"dialogModules\":{}}";
WRM._unparsedData["com.atlassian.plugins.atlassian-connect-plugin:jira-date-picker-widget.config"]="{\"dateFormat\":\"%e/%b/%y\",\"dateTimeFormat\":\"%e/%b/%y %I:%M %p\",\"timeFormat\":\"12\",\"firstDay\":1,\"useISO8601WeekNumbers\":false}";
WRM._unparsedData["com.atlassian.product.fabric.pf-jira-confluence-integration-plugin:app-switcher-initial-resources.cloud-id"]="\"599c6370-04f4-413a-b8bb-bf5d222e9cab\"";
WRM._unparsedData["com.atlassian.product.fabric.pf-jira-confluence-integration-plugin:app-switcher-initial-resources.is-anonymous"]="true";
WRM._unparsedData["jira.webresources:dateFormatProvider.dateFormat"]="{\"meridiem\":[\"AM\",\"PM\"],\"eras\":[\"BC\",\"AD\"],\"months\":[\"January\",\"February\",\"March\",\"April\",\"May\",\"June\",\"July\",\"August\",\"September\",\"October\",\"November\",\"December\"],\"monthsShort\":[\"Jan\",\"Feb\",\"Mar\",\"Apr\",\"May\",\"Jun\",\"Jul\",\"Aug\",\"Sep\",\"Oct\",\"Nov\",\"Dec\"],\"weekdaysShort\":[\"Sun\",\"Mon\",\"Tue\",\"Wed\",\"Thu\",\"Fri\",\"Sat\"],\"weekdays\":[\"Sunday\",\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\"]}";
WRM._unparsedData["com.atlassian.servicedesk.frontend-webpack-plugin:data-provider.webpack-meta"]="{\"locale\":\"en-US\",\"publicPath\":\"//d265epinkb1tkr.cloudfront.net/atl-vertigo--shard-jira-prod-us-2--2--jres.atlassian.net/s/-eq7pl3/b/b/1000.3566.0/_/download/resources/com.atlassian.servicedesk.frontend-webpack-plugin:webpack-async-chunks/\"}";
WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.applinks-help-paths"]="{\"entries\":{\"applinks.docs.root\":\"https://confluence.atlassian.com/display/APPLINKS-062/\",\"applinks.docs.diagnostics.troubleshoot.sslunmatched\":\"SSL+and+application+link+troubleshooting+guide\",\"applinks.docs.diagnostics.troubleshoot.oauthsignatureinvalid\":\"OAuth+troubleshooting+guide\",\"applinks.docs.diagnostics.troubleshoot.oauthtimestamprefused\":\"OAuth+troubleshooting+guide\",\"applinks.docs.delete.entity.link\":\"Create+links+between+projects\",\"applinks.docs.adding.application.link\":\"Link+Atlassian+applications+to+work+together\",\"applinks.docs.administration.guide\":\"Application+Links+Documentation\",\"applinks.docs.oauth.security\":\"OAuth+security+for+application+links\",\"applinks.docs.troubleshoot.application.links\":\"Troubleshoot+application+links\",\"applinks.docs.diagnostics.troubleshoot.unknownerror\":\"Network+and+connectivity+troubleshooting+guide\",\"applinks.docs.configuring.auth.trusted.apps\":\"Configuring+Trusted+Applications+authentication+for+an+application+link\",\"applinks.docs.diagnostics.troubleshoot.authlevelunsupported\":\"OAuth+troubleshooting+guide\",\"applinks.docs.diagnostics.troubleshoot.ssluntrusted\":\"SSL+and+application+link+troubleshooting+guide\",\"applinks.docs.diagnostics.troubleshoot.unknownhost\":\"Network+and+connectivity+troubleshooting+guide\",\"applinks.docs.delete.application.link\":\"Link+Atlassian+applications+to+work+together\",\"applinks.docs.link.applications\":\"Link+Atlassian+applications+to+work+together\",\"applinks.docs.diagnostics.troubleshoot.oauthproblem\":\"OAuth+troubleshooting+guide\",\"applinks.docs.diagnostics.troubleshoot.migration\":\"Update+application+links+to+use+OAuth\",\"applinks.docs.relocate.application.link\":\"Link+Atlassian+applications+to+work+together\",\"applinks.docs.administering.entity.links\":\"Create+links+between+projects\",\"applinks.docs.upgrade.application.link\":\"OAuth+security+for+application+links\",\"applinks.docs.diagnostics.troubleshoot.connectionrefused\":\"Network+and+connectivity+troubleshooting+guide\",\"applinks.docs.configuring.auth.oauth\":\"OAuth+security+for+application+links\",\"applinks.docs.insufficient.remote.permission\":\"OAuth+security+for+application+links\",\"applinks.docs.configuring.application.link.auth\":\"OAuth+security+for+application+links\",\"applinks.docs.diagnostics\":\"Application+links+diagnostics\",\"applinks.docs.configured.authentication.types\":\"OAuth+security+for+application+links\",\"applinks.docs.adding.entity.link\":\"Create+links+between+projects\",\"applinks.docs.diagnostics.troubleshoot.unexpectedresponse\":\"Network+and+connectivity+troubleshooting+guide\",\"applinks.docs.configuring.auth.basic\":\"Configuring+Basic+HTTP+Authentication+for+an+Application+Link\",\"applinks.docs.diagnostics.troubleshoot.authlevelmismatch\":\"OAuth+troubleshooting+guide\"}}";
WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.applinks-types"]="{\"crowd\":\"Crowd\",\"confluence\":\"Confluence\",\"remote.plugin.container\":\"Atlassian Connect\",\"fecru\":\"FishEye / Crucible\",\"stash\":\"Stash\",\"jira\":\"JIRA\",\"bamboo\":\"Bamboo\",\"generic\":\"Generic Application\"}";
WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.entity-types"]="{\"singular\":{\"refapp.charlie\":\"Charlie\",\"fecru.project\":\"Crucible Project\",\"fecru.repository\":\"FishEye Repository\",\"stash.project\":\"Stash Project\",\"generic.entity\":\"Generic Project\",\"confluence.space\":\"Confluence Space\",\"bamboo.project\":\"Bamboo Project\",\"jira.project\":\"JIRA Project\"},\"plural\":{\"refapp.charlie\":\"Charlies\",\"fecru.project\":\"Crucible Projects\",\"fecru.repository\":\"FishEye Repositories\",\"stash.project\":\"Stash Projects\",\"generic.entity\":\"Generic Projects\",\"confluence.space\":\"Confluence Spaces\",\"bamboo.project\":\"Bamboo Projects\",\"jira.project\":\"JIRA Projects\"}}";
WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.authentication-types"]="{\"com.atlassian.applinks.api.auth.types.BasicAuthenticationProvider\":\"Basic Access\",\"com.atlassian.applinks.api.auth.types.TrustedAppsAuthenticationProvider\":\"Trusted Applications\",\"com.atlassian.applinks.api.auth.types.CorsAuthenticationProvider\":\"CORS\",\"com.atlassian.applinks.api.auth.types.OAuthAuthenticationProvider\":\"OAuth\",\"com.atlassian.applinks.api.auth.types.TwoLeggedOAuthAuthenticationProvider\":\"OAuth\",\"com.atlassian.applinks.api.auth.types.TwoLeggedOAuthWithImpersonationAuthenticationProvider\":\"OAuth\"}";
WRM._unparsedData["com.atlassian.crowd.user-provisioning-vertigo-plugin:create-users-resources.isSiteAdmin"]="false";
WRM._unparsedData["jira.webresources:avatar-picker.data"]="{\"isEnabled\":true,\"url\":\"/plugins/servlet/redirectToProfile?target=edit-avatar\"}";
WRM._unparsedData["com.atlassian.jira.jira-header-plugin:dismissedFlags.flags"]="{\"dismissed\":[]}";
WRM._unparsedData["com.atlassian.jira.ui.selector:ui-selector.uri-override"]="{\"uri\":\"\"}";
WRM._unparsedData["com.atlassian.servicedesk.core-ui:util-help-links.help-links"]="{\"help\":{\"sla.settings\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/setting+up+slas\",\"email.settings\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Receiving+requests+by+email\",\"request.type\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/configuring+request+types+and+workflows\",\"servicedesk.organizations\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Setting+up+service+desk+users#Settingupservicedeskusers-manageorgsManageorganizations\",\"managing.queues\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Setting+up+queues+for+your+team\",\"servicedesk.users\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Setting+up+service+desk+users\",\"email.setup\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Receiving+requests+by+email\",\"documentation.home\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/JIRA+Service+Desk+Documentation\",\"multi.language.portal\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Translating+your+customer+portal+and+supporting+multiple+languages\",\"default\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/\",\"portal.settings\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/best+practices+for+designing+the+customer+portal\",\"setting.up.reports\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Setting+up+service+desk+reports\",\"getting.started.agent\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Getting+started+for+service+desk+agents\",\"queues.setup\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/setting+up+queues+for+your+team\",\"request.settings.help.bubble\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Managing+access+to+your+service+desk\",\"email.settings.suitablerequest\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Receiving+requests+by+email#Receivingrequestsbyemail-suitablerequest\",\"servicedesk.software.teams\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/best+practices+for+software+teams+using+jira+service+desk\",\"create.space.help\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Serving+customers+with+a+knowledge+base#serving-customers-with-a-knowledge-base-createpermission\",\"email.settings.troubleshooting\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Troubleshooting+issues+with+the+email+channel\",\"admin.notifications.config\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Managing+service+desk+notifications\",\"troubleshoot.requesttype\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Troubleshooting+issues+with+request+types\",\"approvals.configuration\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Configuring+JIRA+Service+Desk+approvals\",\"public.signup\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Configuring+public+signup\",\"knowledge.base\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Serving+customers+with+a+knowledge+base\",\"resolve.permission.scheme.errors\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Resolving+permission+scheme+errors\",\"getting.started\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Getting+started+with+JIRA+Service+Desk\",\"invite.customers\":\"https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Managing+access+to+your+service+desk\"},\"kb\":{\"default\":\"https://confluence.atlassian.com/display/SDKB/\",\"legacytransition\":\"https://confluence.atlassian.com/display/SDKB/Replacing+legacy+automatic+transitions+with+automation+rules\",\"umtroubleshoot\":\"https://confluence.atlassian.com/display/SDKB/Troubleshooting+issues+with+service+desk+user+management\"}}";
WRM._unparsedData["com.atlassian.servicedesk.core-ui:util-base-url.base-url"]="\"https://ptweeling.atlassian.net\"";
WRM._unparsedData["com.atlassian.jira.ext.calendar:tipDataProvider.tip"]="{\"suppressTip\":false}";
WRM._unparsedData["com.atlassian.jira.jira-tzdetect-plugin:tzdetect-lib.time-zone-data"]="{\"julyOffset\":7200000,\"tzid\":\"Europe/Berlin\",\"tzname\":\"(GMT+01:00) Berlin\",\"janOffset\":3600000,\"enabled\":false}";
WRM._unparsedData["com.atlassian.labs.hipchat.hipchat-for-jira-plugin:resources-init.is-hipchat-enabled-data-provider"]="false";
WRM._unparsedData["jira.webresources:user-message-flags.adminLockout"]="{}";
WRM._unparsedData["com.atlassian.plugins.helptips.jira-help-tips:help-tip-manager.JiraHelpTipData"]="{\"anonymous\":true}";
if(window.WRM._dataArrived)window.WRM._dataArrived();</script>
        <link type="text/css" rel="stylesheet" href="//d265epinkb1tkr.cloudfront.net/atl-vertigo--shard-jira-prod-us-2--2--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-eq7pl3/b/b/3f275e986b7be8b730b334a731c1f9e1/_/download/contextbatch/css/_super/batch.css?adg3Enabled=true&amp;relative-url=true" data-wrm-key="_super" data-wrm-batch-type="context" media="all">
        <link type="text/css" rel="stylesheet" href="//d265epinkb1tkr.cloudfront.net/atl-vertigo--shard-jira-prod-us-2--2--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-eq7pl3/b/b/065cca1b3cf3fe7450e1fd2776c9ebf0/_/download/contextbatch/css/atl.general,jira.general,atl.global,jira.global,-_super/batch.css?adg3Enabled=true&amp;agile_global_admin_condition=true&amp;devsummary=true&amp;globalSidebarEnabled=true&amp;jag=true&amp;relative-url=true" data-wrm-key="atl.general,jira.general,atl.global,jira.global,-_super" data-wrm-batch-type="context" media="all">
        <script type="text/javascript" src="//d265epinkb1tkr.cloudfront.net/atl-vertigo--shard-jira-prod-us-2--2--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-eq7pl3/b/b/1366c2105fe56ae000f9fab98522e793/_/download/contextbatch/js/_super/batch.js?adg3Enabled=true&amp;locale=en-US" data-wrm-key="_super" data-wrm-batch-type="context" data-initially-rendered></script>
        <script type="text/javascript" src="//d265epinkb1tkr.cloudfront.net/atl-vertigo--shard-jira-prod-us-2--2--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-eq7pl3/b/b/8498fefd27bea21427789a2a58d9d44c/_/download/contextbatch/js/atl.general,jira.general,atl.global,jira.global,-_super/batch.js?adg3Enabled=true&amp;agile_global_admin_condition=true&amp;devsummary=true&amp;globalSidebarEnabled=true&amp;jag=true&amp;locale=en-US" data-wrm-key="atl.general,jira.general,atl.global,jira.global,-_super" data-wrm-batch-type="context" data-initially-rendered></script>
        <script type="text/javascript" src="//d265epinkb1tkr.cloudfront.net/atl-vertigo--shard-jira-prod-us-2--2--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-eq7pl3/b/b/9bfbe78980c18e5e8c2dba0ea7f0ef59/_/download/batch/com.pyxis.greenhopper.jira:gh-create-board-adg3-no-condition/com.pyxis.greenhopper.jira:gh-create-board-adg3-no-condition.js" data-wrm-key="com.pyxis.greenhopper.jira:gh-create-board-adg3-no-condition" data-wrm-batch-type="resource" data-initially-rendered></script>
        <link type="text/css" rel="stylesheet" href="//d265epinkb1tkr.cloudfront.net/ptweeling.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-eq7pl3/b/b/cc1dd00c9b4340719dfc90db3b496206/_/download/jira-lf-contextbatch/css/jira.global.look-and-feel,-_super/batch.css?adg3Enabled=true&amp;relative-url=true" data-wrm-key="jira.global.look-and-feel,-_super" data-wrm-batch-type="context" media="all">
        <meta name="application-name" content="JIRA" data-name="jira" data-version="1001.0.0-SNAPSHOT">
    </head>
    <body id="jira" class="aui-layout aui-style-default page-type-message"  data-version="1001.0.0-SNAPSHOT" >
        <div class="aui-page-panel">
            <div class="aui-page-panel-inner">
                <section class="aui-page-panel-content">
                    <header class="aui-page-header">
                        <div class="aui-page-header-inner">
                            <div class="aui-page-header-main">
                                <h1>Unauthorized (401)</h1>
                            </div>
                            <!-- .aui-page-header-main -->
                        
                        </div>
                        <!-- .aui-page-header-inner -->
                    </header>
                    <!-- .aui-page-header -->
                    <div class="aui-message aui-message-warning warning">
                        <p>Encountered a 
                            <code>&quot;401 - Unauthorized&quot;</code> error while loading this page.
                        </p>
                        <p>
                            <a href="/secure/MyJiraHome.jspa">Go to Jira home</a>
                        </p>
                    </div>
                </section>
                <!-- .aui-page-panel-content -->
        
            </div>
            <!-- .aui-page-panel-inner -->
        </div>
        <!-- .aui-page-panel -->
    </body>
</html>
1 Like
2

We found that then we use an API token this issue doesn’t occur.

1 Like
3

The probleem seems to be fixed, this must have been a temporary issue on the side of Jira.

5

Hello,
Can you please tell us what have you done on Jira side to fix Intermittent 401 Unauthorized error. We are facing similar problem, it is quite random but I noticed when a request passed, there are no more problem after that. It’s like it failed at 1st try.
So I am wondering if that is not related to cookie or something else with a session
Thanks