Is It Possible to Post JSM Comments as a Customer from Forge?

JSM Development
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1

Hi all,

Is there any way to post a comment from a Forge app on behalf of a customer?

  1. It looks like the “Create request comment” REST API is not available via Forge?

  2. The standard “Add comment” REST API works perfectly using api.asApp().requestJira, but the comments are posted under my app’s user profile. Unfortunately, api.asUser(customerId).requestJira is not working at all and returns the following error:

“PROXY_ERR: Forge platform failed to process runtime HTTP request - 401 - MISSING_OR_INELIGIBLE_USER”

Please let me know if you have any ideas on what to try next. Thanks!