Is there SLA for ECOHELP critical severity requests?

I opened a critical severity ticket and there is no response at all for 2 days. I thought critical tickets are prioritized? Is there any SLA, and when can we expect response?

There is no SLA for vendors.

If we have a critical issue we usually find a customer experiencing a problem because of the problem and have them file a ticket. That always gets a much faster response.

Didn’t they have a Service Level Objective documented somewhere?

haha nice trick David, thanks for sharing. It’s unfortunate that there is no defined SLA.