Jira add-on request to /rest/api/2/user/picker returns empty users array for an existing user email


On a specific Jira instance Atlassian Connect Express add-on request to /rest/api/2/user/picker=<URI encoded user email> returns an empty array, even though the email used is an existing user email. What could be some possible reasons for this?

How to verify in Jira instance that add-on “user” has proper permission to browse for users? What other possible issues could cause this?

Thank you.


Hi @irena.shemesh, seems like you’re missing the Browse users and groups global permission. Try granting the group atlassian-addons-admin that permission and check if that solves the problem.

You can check this information in Global Permissions page