We have some Apps in the Marketplace and we have problems with the development version of one of our Apps. The key is, when we’re installing this version with the UPM, the installation process doesn’t end and it seems to be frozen.
Looking at the logs we can see a trace of OutOfMemoryError: GC overhead limit exceeded. We’re getting this on the addon installation process, as I told you.
We’re planning to launch a new version of this App in the Marketplace ASAP. In fact, it’s ready to be released but we’ve found this during the test phase.
An important point is that this problem is not being obtained on every installation. We’ve tested on many different Jira environments, all above 7.0+, and this problem only rises sometimes. But, as this App may be installed by anyone because it’s in the Marketplace, is really important for us that this problem won’t be obtained by any of our users.
If we raise the JVM memory, the problem is solved, but we want it to work well with default JVM memory config, as we don’t want to annoy any customer. Another important point is that, if the installation works well, there is never an error like this while using the App, it’s only produced by the installation process.
I have the support.zip and the thread dump of one of our Jira for testing where the problem is being obtained, but I cannot attach them here because of the extension limit of the attachments here in the Community. If they may help, I can upload them to anywhere and share it here.