I’ve used a set of scripts to successfully import tickets, comments, attachments etc. to a Jira hosted server and the whole process works flawlessly.
However, when I attempt to use the same set of scripts with Jira cloud as the target, I’m receiving authentications errors.
I was under the impression that the APis were identical, but is there something different with the authorization which may be the reason for my errors?
Hi @kiffin.gish,
You need to make sure you’re using your Atlassian account email address and password for basic authentication, not your Jira username.
Dave
This is the API, the link you sent is for the GUI.
@kiffin.gish I’m confused. The summary of the issue I linked is “Atlassian Account ID does not work with JIRA REST API - Basic authentication”.
I meant that the issue I’m having is with the API, but the link refers to a solution where the admin goes to the dashboard to make changes manually.