JIRA Cloud REST API: id.internal.atlassian.io:443 failed to respond

I’ve been told by support to post this here:

Since 31st May, my program that calls the REST API’s has been throwing exceptions at random. The program runs every minute and I get this error about 10-20 times a day - I can’t identify any patterns as to when.

The program is a simple PHP script that uses Guzzle and Basic Auth to call the Cloud REST API’s. I’m calling /search with a POST in order to perform a JQL search. The user connecting is one specifically made for this program, prior to the switch to Atlassian IDs. It works 99% of the time.

The error returned is a massive stack trace relating to crowd services, the useful part being:

org.apache.http.NoHttpResponseException: id.internal.atlassian.io:443 failed to respond

Based on that I’m not sure this is anything I’m doing wrong, but again, support told me to post it here.

Example full-stack trace

com.atlassian.crowd.exception.runtime.OperationFailedException
com.atlassian.crowd.exception.runtime.OperationFailedException
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:1065) [embedded-crowd-core-1000.103.0.jar:?]
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticateImpl(CrowdServiceImpl.java:119) [embedded-crowd-core-1000.103.0.jar:?]
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticateWithHostname(CrowdServiceImpl.java:84) [embedded-crowd-core-1000.103.0.jar:?]
at com.atlassian.crowd.embedded.core.DelegatingCrowdService.authenticateWithHostname(DelegatingCrowdService.java:51) [embedded-crowd-core-1000.103.0.jar:?]
at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.authenticateWithHostname(FilteredCrowdServiceImpl.java:50) [embedded-crowd-core-1000.103.0.jar:?]
at io.atlassian.sessionservice.client.seraph.SessionServiceAuthenticator.getUser(SessionServiceAuthenticator.java:89) [session-service-client-seraph-7.0.2.jar:?]
at io.atlassian.sessionservice.client.seraph.IdpSwitchingAuthenticator.getUser(IdpSwitchingAuthenticator.java:60) [session-service-client-seraph-7.0.2.jar:?]
at io.atlassian.sessionservice.client.seraph.DelegatingAuthenticator.getUser(DelegatingAuthenticator.java:41) [session-service-client-seraph-7.0.2.jar:?]
at com.atlassian.jira.security.login.auth.JiraCloudAuthenticator.lambda$getUser$4(JiraCloudAuthenticator.java:83) [classes/:?]
at java.util.Optional.orElseGet(Optional.java:267) [?:1.8.0_77]
at com.atlassian.jira.security.login.auth.JiraCloudAuthenticator.getUser(JiraCloudAuthenticator.java:81) [classes/:?]
at com.atlassian.jira.security.login.auth.JiraCloudAuthenticator.getUser(JiraCloudAuthenticator.java:70) [classes/:?]
at com.atlassian.jira.web.filters.HttpBasicAuthFilter.authenticate(HttpBasicAuthFilter.java:91) [classes/:?]
at com.atlassian.jira.web.filters.HttpBasicAuthFilter.login(HttpBasicAuthFilter.java:59) [classes/:?]
at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:99) [cloud-atlassian-seraph-3.2.8.jar:?]
at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:94) [classes/:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-6.0.5.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:63) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:71) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:63) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37) [atlassian-rest-library-3.6.23.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:71) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:63) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.bonfire.web.filters.BonfireP3PFilter.doFilter(BonfireP3PFilter.java:42) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:71) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:63) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.jira.rest.auth.JiraRestSeraphAuthFilter.doFilter(JiraRestSeraphAuthFilter.java:45) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:71) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:63) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.servicedesk.plugins.cm.internal.auth.filter.LocalServiceDeskUserAuthenticationFilter.doFilter(LocalServiceDeskUserAuthenticationFilter.java:101) [?:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-6.0.5.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:71) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:63) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:71) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:63) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.studio.jira.homepage.CloudHomepageFilter$Action.lambda$nextInFilterChain$1(CloudHomepageFilter.java:115) [?:?]
at com.atlassian.studio.jira.homepage.CloudHomepageFilter.doFilter(CloudHomepageFilter.java:73) [?:?]
at com.atlassian.studio.jira.homepage.CloudHomepageFilter$Provider.doFilter(CloudHomepageFilter.java:134) [?:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-6.0.5.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:71) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-10.0.4.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.jira.web.filters.pact.PactLoggingFilter.doFilter(PactLoggingFilter.java:84) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:59) [atlassian-johnson-core-3.0.0.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) [urlrewritefilter-4.0.3.jar:4.0.3]
at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) [urlrewritefilter-4.0.3.jar:4.0.3]
at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) [urlrewritefilter-4.0.3.jar:4.0.3]
at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394) [urlrewritefilter-4.0.3.jar:4.0.3]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:63) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.connect.plugin.auth.oauth2.DefaultSalAuthenticationFilter.doFilter(DefaultSalAuthenticationFilter.java:81) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:71) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:63) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.connect.plugin.auth.user.ThreeLeggedAuthFilter.doFilter(ThreeLeggedAuthFilter.java:111) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:71) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:63) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:195) [?:?]
at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:139) [?:?]
at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:92) [?:?]
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:64) [?:?]
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:188) [?:?]
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:144) [?:?]
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:135) [?:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-6.0.5.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:71) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:63) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:71) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:63) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.analytics.client.filter.DefaultAnalyticsFilter.doFilter(DefaultAnalyticsFilter.java:18) [analytics-client-1001.0.2.jar:?]
at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:45) [analytics-client-1001.0.2.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:71) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:63) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) [?:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-6.0.5.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:71) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:63) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:71) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:63) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:71) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-10.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-10.0.4.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:77) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:31) [atlassian-core-6.0.5.jar:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-6.0.5.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:39) [atlassian-core-6.0.5.jar:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-6.0.5.jar:?]
at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:39) [classes/:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-6.0.5.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:68) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:36) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.jira.web.filters.experiments.JiraExperimentsFilter.doFilter(JiraExperimentsFilter.java:96) [classes/:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-6.0.5.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.jira.web.filters.DeferJavaScriptTransformationFilter.doFilter(DeferJavaScriptTransformationFilter.java:113) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:77) [classes/:?]
at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:57) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.jira.util.zipkin.ZipkinTracingFilter.lambda$doFilter$1(ZipkinTracingFilter.java:52) [classes/:?]
at com.github.kristofa.brave.servlet.BraveServletFilter.doFilter(BraveServletFilter.java:59) [brave-web-servlet-filter-3.7.0.jar:?]
at com.atlassian.jira.util.zipkin.ZipkinTracingFilter.doFilter(ZipkinTracingFilter.java:40) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.jira.web.filters.InstantUpgradeHoldingFilter.doFilter(InstantUpgradeHoldingFilter.java:99) [classes/:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-6.0.5.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.jira.web.filters.VertigoImportFilter.doFilter(VertigoImportFilter.java:48) [classes/:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-6.0.5.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.jira.web.filters.WorkContextInitializationFilter.doFilter(WorkContextInitializationFilter.java:77) [classes/:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-6.0.5.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at com.atlassian.jira.web.filters.SecurityHttpHeaderRequestFilter.doFilter(SecurityHttpHeaderRequestFilter.java:45) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.36]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.36]
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:212) [catalina.jar:8.0.36]
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106) [catalina.jar:8.0.36]
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141) [catalina.jar:8.0.36]
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) [catalina.jar:8.0.36]
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88) [catalina.jar:8.0.36]
at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:676) [catalina.jar:8.0.36]
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:528) [catalina.jar:8.0.36]
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1099) [tomcat-coyote.jar:8.0.36]
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:670) [tomcat-coyote.jar:8.0.36]
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1520) [tomcat-coyote.jar:8.0.36]
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1476) [tomcat-coyote.jar:8.0.36]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_77]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_77]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.0.36]
at java.lang.Thread.run(Thread.java:745) [?:1.8.0_77]
Caused by: org.apache.http.NoHttpResponseException: id.internal.atlassian.io:443 failed to respond
at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:141) [httpclient-4.5.3.jar:4.5.3]
at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:56) [httpclient-4.5.3.jar:4.5.3]
at org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:261) [httpcore-4.4.4.jar:4.4.4]
at org.apache.http.impl.DefaultBHttpClientConnection.receiveResponseHeader(DefaultBHttpClientConnection.java:165) [httpcore-4.4.4.jar:4.4.4]
at org.apache.http.impl.conn.CPoolProxy.receiveResponseHeader(CPoolProxy.java:165) [httpclient-4.5.3.jar:4.5.3]
at org.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:272) [httpcore-4.4.4.jar:4.4.4]
at org.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:124) [httpcore-4.4.4.jar:4.4.4]
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:272) [httpclient-4.5.3.jar:4.5.3]
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185) [httpclient-4.5.3.jar:4.5.3]
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89) [httpclient-4.5.3.jar:4.5.3]
at org.apache.http.impl.execchain.ServiceUnavailableRetryExec.execute(ServiceUnavailableRetryExec.java:85) [httpclient-4.5.3.jar:4.5.3]
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111) [httpclient-4.5.3.jar:4.5.3]
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185) [httpclient-4.5.3.jar:4.5.3]
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83) [httpclient-4.5.3.jar:4.5.3]
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108) [httpclient-4.5.3.jar:4.5.3]
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56) [httpclient-4.5.3.jar:4.5.3]
at com.atlassian.idp.client.IdentityPlatformClientImpl.executeVerifyAppCredentialsRequest(IdentityPlatformClientImpl.java:190) [idp-client-1.176.0.jar:?]
at com.atlassian.idp.client.IdentityPlatformClientImpl.verifyAppCredentials(IdentityPlatformClientImpl.java:185) [idp-client-1.176.0.jar:?]
at com.atlassian.crowd.directory.IdentityPlatformRemoteDirectory.authenticateViaEmailWithHostname(IdentityPlatformRemoteDirectory.java:209) [crowd-remote-1000.103.0.jar:?]
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.authenticateWithHostname(DbCachingRemoteDirectory.java:255) [crowd-core-1000.103.0.jar:?]
at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.authenticateUserWithHostname(DirectoryManagerGeneric.java:283) [crowd-core-1000.103.0.jar:?]
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.lambda$authenticateUserWithHostname$2(ApplicationServiceGeneric.java:194) [crowd-core-1000.103.0.jar:?]
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.authenticateUserImpl(ApplicationServiceGeneric.java:222) [crowd-core-1000.103.0.jar:?]
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.authenticateUserWithHostname(ApplicationServiceGeneric.java:194) [crowd-core-1000.103.0.jar:?]
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.lambda$authenticateWithHostname$1(CrowdServiceImpl.java:84) [embedded-crowd-core-1000.103.0.jar:?]
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticateImpl(CrowdServiceImpl.java:107) [embedded-crowd-core-1000.103.0.jar:?]
... 177 more

Wish I could help more definitively, but all I can do is make lame suggestions like this:

Is it time to consider using OAuth 2.0 - JWT Bearer Tokens?

Strange that you’re seeing a stack trace in the body of the response.

Commiserations.