This is a feature/improvement request to Jira REST API so I would appreciate anyone from Atlassian to reply.
There is an issue update endpoint that allows apps to skip user notification, override screen security and override editable flag (admin scope required for the last two): https://developer.atlassian.com/cloud/jira/platform/rest/v2/#api-rest-api-2-issue-issueIdOrKey-put
We use custom fields to enable Jira API for our app (users read/write custom field and our app reacts to /issue-updated webhook). We use the aforementioned flags to skip notification emails and so on.
Everything works well except the fact that custom field update adds an entry in users notification section. In our case, the traffic is so high, that users complain and ask us to stop writing to notifications section, but at the same time, they want to keep API access.
Now the request. Would it be possible to either introduce a new flag or use
notifyUsers flag to skip adding entries to the users notifications section? Please?