One of our customer has the new issue view enabled in a classic JSD project. Could you share your rollout plan for that? Are you planning to implement and release Issue Layout for JSD project then? If yes, will it be similar to the Software project in which you can edit layout for issue type or will it be similar to SD next-gen project in which there is an layout editor for a request type.
I am afraid about future of one of our plugin - Extension Cloud. We are using panel on customer portal request page, where we display dynamic fields. Those fields are connected to the issue type, but cannot be added to the request type ( because they would be duplicated on the form)
In the new issue view, fields that were updated/added by our add-on are displayed as secondary fields - you need to click more to see them ( only fields from request type are presented in main panel). Without layout editor which is based on issue type, fields added by our app will be less accessible and probably this will generate a lot of question/frustration from our customers.
For similar reasons I am also afraid that our app will not integrate well with SD next-gen projects.