Hello, I am trying to create a script that will send an email when there is a new comment added to JIRA story but i was unable to come up with good logic to know if the comment is new/latest comment or not. I am open to suggestions. Any help would be appreciated. One logic I thought off: <> to c…

Hello @peter1 :slight_smile: I suggest looking at the webhooks feature - You’ll be notified whenever the comment has been added to the issue. https://developer.atlassian.com/cloud/jira/platform/webhooks/#comment-webhooks .

Thank you for the reply. i am exploring the other ways of doing it instead of using webhooks.

Welcome to the Atlassian developer community @peter1 , I think your stateful approach makes sense. If your client “remembers” the last timestamp it saw, then you can check against the latest comment. In case you hadn’t figured it out, when you get comments using GET /rest/api/3/issue/{issueIdOrKey}/…

hi @ibuchanan thank you for the reply. I have question - what if there are 2 comments in the same day. I think i need to check the timestamp of previous comment and latest comment and check the latest comment has the current date or not. for ex, Ticket ABC have the below comments. comment 1 - Ma…

@peter1 , I think I misunderstood your approach. After your question, I’ve reread and I have a slight adjustment to suggest. Your client should keep a map of issues to “last comment seen date”. What I mean is use the date from the last comment, not any local system clock time. That keeps all timesta…

@ibuchanan I thought the same way but when i started using the comments in jira python api, for example, if a story has 4 comments with different comment bodies, it was printing output 4 times with the last comment body, all those 4 times. Code: for com in gen3_issues.fields.comment.comments…

@peter1 , I’m not sure about the data you want in the email. Or if your client needs to remember all the comments, or just the last one. But I think you should design the dictionary keys to be unique for what your email needs. It seems like you have more keys than you need and that could be confusin…

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