I posted a few weeks ago about a 1-star review that we got when a customer ran into CONFCLOUD-58280 Newly installed apps with dynamic macros can’t be found in the list to insert into a page
Today we lost a customer for the same problem. They installed our macro, couldn’t use it because it didn’t show up in the editor, and assumed our macro didn’t work.
I’ve seen this issue several times in the few months I’ve been at my new job with an Atlassian vendor. It is affecting our revenue.
The biggest problem w/ this bug is that it is a sporadic caching issue. A customer happens to encounter it when they install our macro… if they try another macro they probably won’t run into it again because it is not something that happens most of the time. At that point they assume our macro does not work and they abandon it.