Hi Atlassian Ecosystem Team,
we are a Marketplace Partner since 2026 with several Paid-via-Atlassian apps and are trying to renew our existing Marketplace Support Tools subscriptions on viplean.atlassian.net.
Jira Premium, Confluence Premium and JSM Premium expire soon.
Thanks, we received your request and will be in touch with you shortly
Things are running a little slow at the moment. Don’t worry, we still have your request! Expect a confirmation email from us shortly.
**You will receive a confirmation email from atlassian.com with your ticket details within the next few minutes. Please check your spam or junk folder if you don’t see this in your inbox.
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but no ticket is actually created, no confirmation email arrives and no request appears in the portal.
We have now managed to create a general Atlassian Support case through the Sales Support / Licensing route:
CA-4214505
We are concerned that there appears to be no functional route to renew an existing Marketplace Partner Support Tools benefit before it expires.
Could someone from Marketplace / Ecosystem Support please help route CA-4214505 to the team responsible for Marketplace Partner Benefits, or advise on the current working renewal process?
Thank you.
Best Regards, Wajdi