I just found out that some webhooks are not delivered to our servers for the Assista powerup and currently I’m trying to investigate what could be the reason for that. We found that several days ago (when Trello had outages).
Yesterday we synced actions in our DB with Trello for all boards accordingly.
Today I found 11 boards from our database missing webhooks and their respective action payloads which are present via Trello rest api.
The most strange thing is that we are receiving webhooks OK for those boards and we do have webhook ids stored in our DB even after the timestamp of the missing ones.
Because we do not have the missing webhooks in our logs nor we have exceptions related to receiving them I suspect that they have been send but our servers were not accessible. In that case as far as I know Trello will repeat delivery and we should get them eventually. Sadly that didn’t happen so far
I just investigated the missing webhooks for a single board and all missing webhooks are related to archive card actions done within ‘2021-09-29T20:39:35.792Z’ (+/- 1 sec).
I have a list of missing action ids and their respective boards if that is helpful.
Could you help me find out what could be the reason for this?