Since approximately a week ago, multiple end users have reported that they can download and install our Jira Cloud and Jira server apps, but they are unable to load the app configuration page where API key-secret are input. They all get a “Something went wrong. Function timed out past limit of 10.01 seconds. Refresh app” error message. Refreshing and trying at different times has not resolved and the users do not have any internet connection issues. Have any developers encountered this issue before?
We have raise a P1 Atlassian Marketplace Support ticket. Besides requesting HAR files from end customers for analysis, they advised us to raise the issue in the developer forum as well.