No access to my ECOHELP tickets after app submission (ECOHELP-165970, ECOHELP-165965) — reset link returns 404

Marketplace General Discussion
1

Hi, I submitted my Forge app FlowDeck (vendor Altimeter Apps, vendor id 600121065) for Marketplace approval on 2026-09-16. The Marketplace Team email says ECOHELP-165970 tracks the review and that an account was created for me, with a “Reset your password here” link.

Problems:

  1. The reset link opens ecosystem.atlassian.net/login/forgot?username=hub%40atlassian.com and returns 404.
  2. The customer portal login sends my Atlassian account’s email to a Sign Up page.
  3. ECOHELP-165965 (Privacy & Security responses) is not accessible either.

Since Partner Verification has a 14-day deadline, could someone please restore access to these tickets for my Atlassian account (an invitation email worked for a similar case)? I can share the account email privately. Thank you!