# No access to my ECOHELP tickets after app submission (ECOHELP-165970, ECOHELP-165965) — reset link returns 404

**URL:** <https://community.developer.atlassian.com/t/no-access-to-my-ecohelp-tickets-after-app-submission-ecohelp-165970-ecohelp-165965-reset-link-returns-404/102735>\
**Category:** General Discussion\
**Tags:** forge\
**Created:** [September 17, 2026, 1:01pm UTC](https://community.developer.atlassian.com/t/no-access-to-my-ecohelp-tickets-after-app-submission-ecohelp-165970-ecohelp-165965-reset-link-returns-404/102735 "2026-09-17T13:01:22Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![AltimeterApps](https://avatars.discourse-cdn.com/v4/letter/a/6a8cbe/32.png) [@AltimeterApps](https://community.developer.atlassian.com/u/AltimeterApps)\
**Post date:** [September 17, 2026, 1:01pm UTC](https://community.developer.atlassian.com/t/no-access-to-my-ecohelp-tickets-after-app-submission-ecohelp-165970-ecohelp-165965-reset-link-returns-404/102735/1 "2026-09-17T13:01:22Z")

</div>

Hi, I submitted my Forge app FlowDeck (vendor Altimeter Apps, vendor id 600121065) for Marketplace approval on 2026-09-16. The Marketplace Team email says ECOHELP-165970 tracks the review and that an account was created for me, with a “Reset your password here” link.

Problems:

1. The reset link opens [ecosystem.atlassian.net/login/forgot?username=hub%40atlassian.com](http://ecosystem.atlassian.net/login/forgot?username=hub%40atlassian.com) and returns 404.
2. The customer portal login sends my Atlassian account’s email to a Sign Up page.
3. ECOHELP-165965 (Privacy & Security responses) is not accessible either.

Since Partner Verification has a 14-day deadline, could someone please restore access to these tickets for my Atlassian account (an invitation email worked for a similar case)? I can share the account email privately. Thank you!