Not able to update the Jira Service Desk license from developer to commercial in DC


#1

Hi all,

I had Jira Software and Service Desk applications installed and it had both Developer licenses. As part of updating licenses I updated from Developer to Commercial. First, I have updated software from Developer license to Commercial but Service desk application is not allowing me to update the license it shows disabled. So I uninstalled and installed it again but not able to update.

Could you please suggest any steps to recover? The above instance is Data Center instance which had four nodes running.

Thanks,
Kiran. M