”Request for free cloud license“ was rejected

We have been enjoying “free cloud license” since 2018. When I tried to renew it, the request was rejected. Jira Service Management

We have one PvA app on the marketplace and have not received other similar benefits.
I guess it is because we have switched our support email. Can someone from Atlassian please have a look? Thanks.

Can someone from Atlassian please advise? Or should I paste to a different forum?

Maybe you’ll find the answers here: https://developer.atlassian.com/platform/marketplace/marketplace-partner-program/
I guess it depends on the partner status

Hi @andreas.schmidt

your link provide information about benefits only for Silver, Gold and Platinum Partners

I think @eagle.xiao writes about this benefit https://developer.atlassian.com/platform/marketplace/getting-started/#free-tools-to-support-your-customers - I also use this option every year

If you’re a Marketplace Partner with at least one paid via Atlassian app, we’ll give you free Atlassian software to help reduce your costs for customer support.

Cheers
Adam Labus

Yes, Adam. This is the one that I am talking about. I have been using it for a few years since 2018 or 2019.

Problem solved after I submitted another ticket under https://getsupport.atlassian.com/servicedesk/customer/portal/55.