Request type icons not showing for JSD Customer

JSM Development JSM Cloud
1

We’re trying to display Request type icons for JSD customers using the icon links provided for request types by the following API endpoints:

GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype
GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype/{requestTypeId}
GET /rest/servicedeskapi/request (where requestType is expanded)
GET /rest/servicedeskapi/request/{issueIdOrKey} (where requestType is expanded)

The icon urls returned from these endpoints are on the form:
https://XXX.atlassian.net/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=YYY&size=ZZZ

These urls seem to work fine, but not for the case where custom request type icons are used and a JSD customer is the one viewing the icon. In this case one of the default icons (the computer screen) is returned instead of the expected one.

Is there a way to avoid this issue? Could JSD customers also be allowed to access the correct icons?

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